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Housekeeping Supervisor

3/2/2026

The supervisor is responsible for ensuring the cleaning standards for guest rooms, public spaces, and back-of-house areas are met, reporting to the Executive Housekeeper. Key duties include managing shift openings/closings, handling housekeeping calls, performing supply inventories, and maintaining lost and found records.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

TownePlace Suites Fort Mill at Carowinds Blvd offers you a seamless transition from home to hotel with fresh accommodations, free breakfast and a convenient location just off I-77 exit 90 at Carowinds Blvd. If business overlaps into your relaxation time, catch up at a spacious workstation with an ergonomic chair in your hotel suite. You can cook a wholesome, healthy meal in your fully equipped kitchen featuring a refrigerator, pantry, stove top and microwave. Get settled into your suite with a personalized closet solution by The Container Store. You can also enjoy premium movie channels on your 43-inch flat-panel TV. Refresh and unwind at our outdoor pool and patio offering two Weber grills, a beautiful fire pit and ample outdoor seating. Whether you're visiting for work or to take in the local area, know that TownPlace Suites Charlotte Fort Mill will be your home away from home.

About the Role

Description

Housekeeping Supervisor- AM Shift

Charlotte, NC

Description

The TownePlace Suites Fort Mill/ Charlotte Hotel is currently seeking individuals for the position of Housekeeping Supervisor to join our Housekeeping team at our StepStone Hospitality managed hotel. The Supervisor will report to the Executive Housekeeper.

The role is to ensure that the cleaning of guest rooms, public space and back of the house are up to standard.

Responsibilities include:

· Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.

· Open and close the department including assignment of room boards, keys, and any other opening and closing requirements.

· Take all incoming Housekeeping calls and respond the guest’s needs.

· Perform inventories of supplies and order for par levels

· Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests.

· Report all items in need of repair to supervisor and maintain equipment used in work.

· Protect guest safety and well-being; be courteous to all guests and co-workers.

· Ability to accurately use various office software.

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.

· Additional language ability preferred.

Requirements

MUST BE AVAILABLE TO WORK WEEKENDS AND HOLIDAYS

Ability to work with management on special projects
Strong attention to detail with a sense of urgency as required
Must be able to lift a minimum of 20 lbs
Must be able to push or pull a minimum of 20 lbs
Must be able to communicate via radio and phone as needed
Must be able to clean rooms if necessary

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Key Skills

Guest Room CleaningPublic Space CleaningBack of House CleaningInventory ManagementLost and FoundEquipment MaintenanceGuest SafetyOffice SoftwareCommunicationReportingPolicy AdherenceAttention To DetailSense Of UrgencyLiftingPushingPulling