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Front Desk Agent

3/2/2026

The Front Desk Agent is responsible for registering and assigning rooms to guests, issuing keys, managing incoming mail and messages, and answering inquiries about hotel services and local directions. They must also compute bills, process payments, and manage reservations via all communication avenues.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

TownePlace Suites Fort Mill at Carowinds Blvd offers you a seamless transition from home to hotel with fresh accommodations, free breakfast and a convenient location just off I-77 exit 90 at Carowinds Blvd. If business overlaps into your relaxation time, catch up at a spacious workstation with an ergonomic chair in your hotel suite. You can cook a wholesome, healthy meal in your fully equipped kitchen featuring a refrigerator, pantry, stove top and microwave. Get settled into your suite with a personalized closet solution by The Container Store. You can also enjoy premium movie channels on your 43-inch flat-panel TV. Refresh and unwind at our outdoor pool and patio offering two Weber grills, a beautiful fire pit and ample outdoor seating. Whether you're visiting for work or to take in the local area, know that TownPlace Suites Charlotte Fort Mill will be your home away from home.

About the Role

Description

Front Desk Agent (Part-Time)

Fort Mill, SC

Description

Front Desk Agent/Townplace Suites

Fort Mill, SC

Description

· Register and assign rooms to guests.

· Issue room key and directions directly to guest.

· Sort, and track incoming mail and messages.

· Transmit and receive messages using all communication avenues.

· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

· Keep record of room availability and rate.

· Compute bill, collect payment, and make change for guests.

· Make, confirm, and cancel reservations via all communication avenues.

· Post charges such as room, food, liquor, to guest bill if interface is inoperable.

· Make reservation, transportation, or entertainment reservations for guest.

· Ability to accurately use various office software.

· Have a full working knowledge and expertise of each shift including night audit.

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EOE/M/F/V/D.

Requirements

Customer Service Experience & computer skills are required· Minimum lifting of 20 pounds.· Pushing, bending, stooping, upward reaching, manual dexterity.· Hearing, writing, typing.· Minimum pulling of 20 pounds.· Other duties may be assigned.· Must have a comprehensive knowledge of all hotel departments and functions.· Must have good mathematical and computer skills.· High school education required. Relevant training and experience and additional education preferred.· CPR and first aid training preferred.· Additional language ability preferred

Key Skills

Customer ServiceComputer SkillsNight AuditOffice SoftwareMathematical SkillsTypingWritingHearingManual DexterityFirst AidCPR