Server

Description

Summary/Objective
BOCA servers are in charge of providing a great dining experience to our guests, making sure food and drinks are served in a professional manner.

Essential Functions

• Maintains complete knowledge of BOCA food and beverage preparation and menu.
• Takes orders for alcoholic (age 21 and over) and non-alcoholic beverages and food items.
• Prepares orders for alcoholic (age 21 and over) and non-alcoholic beverages.
• Able to use a computer to ring orders into a POS
• Suggestively sells and serves food and drinks to three to five tables, as determined by management.
• Refills drinks as needed by customers.
• Accepts different types of payment and makes change.
• Interacts with customers, management, and co-workers in a friendly/fast manner.
• Maintains specific side-work (may include the following: get ice for bins, fill cracker baskets, sleeve silverware, make/portion sauces, cut lemons, sweep/mop after closing, set up tables at open, breakdown tables at close, set up the bar, drink and server stations, breakdown soup station), and ensure the total cleanliness and smooth operation of the restaurant.
• Clears and resets tables.
• Checks identification of guests to ensure they are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age or to guests that have exceeded their drinking limit.
• Treats customers in a manner to ensure their complete satisfaction. Always strive to exceed our customers’ expectations.
• Reports to work on time in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• Maintains adherence to all Company policies and procedures.
• Other duties as directed by management.
• Reports to required meetings.

Requirements

Competencies and Skills

• Customer Focus/Attentiveness.
• Ethical Conduct.
• Initiative.
• Thoroughness.
• Must be of legal age according to State regulations to serve alcohol.
• Basic mathematical, reading, and writing skills.
• Must be able to make change.
• Basic computer skills.
• Multi-task oriented.
• Knowledge of workplace safety procedures
• Must be able to suggestively sell food and beverage items.
• Must have a good command of the English language, both oral and written, and must be able to communicate with management, fellow employees, and customers including asking for clarification on tasks, policies, and procedures.
• Must report to work when scheduled and on time with a positive attitude.
• Ability to work varied hours/days as business dictates including holidays.
• Be able to complete ServSafe Food Handler and Responsible Vendor training.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but not limited to, cuts, slips, trips, falls, and burns. Frequent hand washing is required. The hours of work vary as business dictates.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, reaching, carrying, stooping, and crouching during the entire shift. The position may require occasional lifting of products weighing up to 50 pounds