Lead VTC Technician

Description

Information Systems Solutions (ISS) is seeking a Lead VTC (Video Teleconference) Technician to support classified and unclassified conferencing environments within a NIWC PAC operational setting. The Lead VTC Technician is responsible for installation, configuration, troubleshooting, and operational support of VTC systems and associated audiovisual (AV) infrastructure. This role ensures seamless execution of mission-critical meetings by preparing, operating, and maintaining VTC equipment. This position oversees technical execution of VTC operations.

Specific duties include, but are not limited to the following: 

 VTC System Installation & Configuration

• Install, configure, and maintain VTC systems in conference rooms and secure facilities.

• Integrate VTC equipment with network infrastructure and audiovisual components.

• Configure codecs, cameras, microphones, displays, and control systems.

• Ensure compliance with DoD and facility security requirements during installations.

Operational Meeting Support

• Prepare conference rooms prior to scheduled meetings to ensure system readiness.

• Operate VTC systems during meetings, including call setup, bridging, and monitoring session quality.

• Provide real-time troubleshooting during live events to prevent disruptions.

• Coordinate with remote sites to validate connectivity and system compatibility.

• Support classified and unclassified VTC sessions in accordance with security policies.

Troubleshooting & Maintenance

• Diagnose and resolve hardware, software, and network-related VTC issues.

• Perform preventive maintenance and system health checks.

• Coordinate repairs or equipment replacements as required.

• Maintain inventory of VTC equipment and associated peripherals.

Documentation & Process Improvement

• Develop and maintain VTC Standard Operating Procedures (SOPs).

• Document system configurations and troubleshooting steps.

• Identify opportunities to improve reliability, efficiency, and user experience.

• Provide technical guidance to junior VTC technicians, as applicable.

Why Work For ISS?

At ISS we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Requirements

Clearance:

secret

Certification (IAT Level II) 

 One of the following:

· CCNA-Security

· CySA+

· GICSP

· GSEC

· Security+ CE

· CND

· SSCP

Required Skills:

• 5+ years of experience supporting VTC or enterprise audiovisual systems.

• Experience installing and troubleshooting enterprise VTC solutions (e.g., Cisco, Poly, Crestron, or equivalent).

• Understanding of basic networking principles (IP addressing, VLANs, QoS).

• Experience supporting classified conferencing environments preferred.

• Strong customer service and communication skills.

Preferred Qualifications

• Familiarity with network diagnostics and monitoring tools.

• Experience supporting secure conference room buildouts.

• Knowledge of audiovisual control systems and signal flow.