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Unit Manager (Customer Service)

3/2/2026

The Unit Manager will lead and develop a team of Customer Service Representatives to ensure high-quality service and operational performance. This includes overseeing daily operations, setting goals, providing coaching, and implementing best practices to boost efficiency and customer satisfaction.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Sequium Asset Solutions, LLC is the most technologically advanced Accounts Receivable Management company in the industry. With over 17 years of experience in the ARM Space, Sequium has brought innovation to the debt collection industry, re-engineering the collection process by developing complex strategies that require the highest level of advanced technologies, data science, business optimization and business intelligence. Sequium has changed our industry by introducing the most sophisticated collection services platform yet. We offer a complete digital solution that includes multi-channel communication and payment methods, allowing the customer the ability to choose the most dignified manner in which they pay and communicate with us, providing them with an empathetic customer experience, while maximizing results for our clients. At Sequium, we don’t just know what needs to be done tomorrow, we have stepped into the future and are delivering the experience…today.

About the Role

Description

As a Unit Manager, you will be responsible for leading and developing a team of Customer Service Representatives (CSRs) to ensure top-tier service and performance. You will oversee daily operations, set team goals, provide coaching, and implement best practices to drive efficiency and customer satisfaction. This role requires strong leadership, problem-solving skills, and the ability to adapt to business needs.

Requirements

Responsibilities:

Monitor performance and provide coaching to drive success
Ensure high-quality customer interactions and problem resolution
Develop strategies to improve team productivity and efficiency
Communicate effectively with team members and leadership
Conduct team meetings, presentations, and performance reviews
Address challenges proactively and foster a positive work environment
Adapt to schedule changes based on business demands

Requirements:

2-3 years of call center leadership experience
Proven ability to build, lead, and motivate a team
Strong analytical and problem-solving skills
Excellent communication and time management skills
Flexibility to provide overnight coverage

If you’re a results-driven leader with a passion for customer service, apply today!

Key Skills

LeadershipTeam DevelopmentCustomer ServicePerformance MonitoringCoachingProblem ResolutionStrategy DevelopmentProductivity ImprovementCommunicationTime ManagementAnalytical SkillsProblem Solving