2-5

Department Supervisor

3/2/2026

The Shift Supervisor will act as a Key Holder, overseeing floor staff to achieve sales goals and ensuring excellent customer service by resolving inquiries and complaints promptly. Responsibilities also include assisting with daily store operations such as opening/closing, inventory management, and merchandising.

Salary

45000 - 58000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Norfolk Hardware and Home Center has been serving the Boston area since 1934. We began as a small hardware store and home center located on Norfolk Street in Mattapan. Founded by Ben and Lena Rosen, the store was named after Norfolk Street and began by selling plumbing supplies. As their customers requested additional products, the store expanded to carry paint, then window treatments, then building materials. Today we are a lot larger than we were in 1934. Norfolk Hardware currently occupies a building in Boston with over 40,000 square feet of retail, showroom and warehouse space. This large size right in Boston gives us the ability to have millions of dollars of inventory in stock at all times. Today, Norfolk Hardware is part of the Norfolk Companies, and owned by the same family, and has over 150 employees. We have tens of thousands of customers ranging from retail homeowners, to commercial contractors, housing authorities and property management companies. Norfolk Hardware began to sell kitchen cabinets in the early 1980s. That new product category proved to be a very important step in our company’s growth. Kitchen cabinets and countertops became a large part of our sales and today we have 5 Norfolk Kitchen and Bath showrooms located in Boston, Braintree, Nashua NH, Manchester NH, and Salem NH. We also have our own countertop shop that supplies many of the projects we sell. Combined with Norfolk Hardware and Home Center, our company employs over 150 local, hardworking people and does business all over New England, reaching all over the East Coast. Norfolk Hardware and Home Center. Big enough to serve you, small enough to know you.

About the Role

Description

Norfolk Hardware & Home Center is an icon in Boston committed to providing our customers with exceptional service since 1934. We provide a wide range of quality products and services to our community. We are seeking a dedicated and responsible Shift Supervisor to join our team.

Position Summary:

As a Department Supervisor and Key Holder, you will play a vital role in managing our store operations. You will be responsible for supervising floor staff, ensuring customer satisfaction, and maintaining a safe and organized store environment.

Key Responsibilities:

Team Leadership: Oversee and motivate a team of floor staff to achieve sales goals and provide excellent customer service.
Customer Service: Resolve customer inquiries and complaints promptly and effectively. Ensure that customers have a positive shopping experience.
Store Operations: Working closely with Store Management, you will assist in daily store operations, including opening and closing procedures, inventory management, and merchandising.
Training and Development: Mentor and support to floor staff to enhance their skills and knowledge.
Security and Safety: Maintain a safe and secure store environment by following company policies and procedures.

Requirements

Department Supervisor Qualifications:

Strong leadership and interpersonal skills
Excellent customer service orientation
Ability to work independently and as part of a team
Strong organizational and time management skills
Retail experience in a home center preferred, but not required

Norfolk Benefits:

Competitive salary and benefits package
Benefits include paid time off, medical, dental and visiion insurance, 401k and generous Company match
Opportunities for growth and advancement
We offer an awesome work environment (think discounts on all the cool tools you'll ever need!).

If you are a dedicated and motivated individual who is passionate about providing exceptional customer service, we encourage you to apply.

Key Skills

LeadershipInterpersonal SkillsCustomer ServiceTeamworkOrganizational SkillsTime ManagementInventory ManagementMerchandisingTrainingSecuritySafety Compliance