0-2

Patient Engagement Specialist

3/2/2026

The specialist acts as the primary contact, ambassador, and educator for patients, directly supporting clinical teams by scheduling initial patient visits and handling necessary intake requirements. Daily tasks involve engaging patients via phone, conducting in-person outreach for hard-to-reach individuals, managing outreach queues, and accurately documenting all outcomes in systems like Salesforce and EMR.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

ConcertoCare is a tech-enabled, value-based provider of at-home, comprehensive care for seniors and other adults with unmet health and social needs. ConcertoCare deploys physician-led interdisciplinary teams— supported by its proprietary population health platform, Patient3D®, and clinical decision support tools — to manage the country's most medically and socially complex and costly patients in ways that keep them in their homes and out of the hospital. The results are better health outcomes, reduced costs, and a more personalized and integrated experience for patients and their families. ConcertoCare works with a wide variety of payers and can partner with a patient’s current primary care physician or serve as the provider of record. Led by a world-class team of home-based care physicians, population health technology experts, former policymakers, and senior health plan executives, ConcertoCare serves seniors across the country. For more information, visit www.concertocare.com. NOTE: Protect yourself from recruitment fraud. ConcertoCare will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the ConcertoCare recruiting team will come from a @concertocare.com email address.

About the Role

Description

This is a hybrid position that supports occasional in-person outreach in the Harrisburg, PA area.

8 am to 5 pm Monday thru Friday EST
Monthly Bonus Incentive
Competitive Salary
Excellent Work/Life Balance
15 days of PTO and 3 Floating Holidays
8 paid holidays yearly
Medical, Dental, Vision and 401k

As the Patient Engagement Specialist, you will be the first contact for many of ConcertoCare’s patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements.

What you will do:

Engage patients via telephone in a friendly, supportive, and professional manner
Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
Self-manage outreach work queue
Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
Schedule patient appointments when successful outreach
Answer inbound calls to support and engage with new patients
Maintain the highest levels of patient confidentiality

What you need:

1 year of experience in a healthcare, patient-oriented position.
1 year of experience in providing customer service.
Sales experience and history of consistently achieving sales goals/metrics preferred.
Appointment scheduling experience.
CNA/MA background is a plus.
Call center experience is a plus.
Demonstrated passion for extraordinary patient service.
Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years. Multiple violations and accidents within the last 5 years would be subject to review.

Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace

Key Skills

Patient EngagementOutreachTelephone CommunicationIn-Person EngagementWork Queue ManagementDocumentationSalesforceEMRAppointment SchedulingInbound CallsPatient ConfidentialityCustomer Service