Site Safety Coordinator

Description

About Interfaith Community Services:

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than?20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Site Safety Coordinator role, you’ll ensure a safe, secure, and welcoming environment for all participants, staff, and visitors. This role integrates traditional safety and security responsibilities with trauma-informed care principles—prioritizing dignity, respect, and non-escalatory communication while responding to incidents. The site safety coordinator works proactively to prevent conflicts, de-escalate tensions, and support a community culture of mutual respect for clients, visitors, and staff, in support of the mission and objectives of Interfaith Community Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides a visible presence inside and outside agency facilities
• Maintains a safe and secure environment for clients, visitors, and staff (drug-, alcohol-, and violence-free)
• Responds to and reports of suspicious behavior to prevent illegal or inappropriate activities, loitering, theft, unsafe conditions, and potential conflicts
• Conducts welfare checks on clients within the premises
• Performs hourly security and safety sweeps of the building
• Secures windows, doors, and building entrances at the proper time and sequence
• Warns violators of policy infractions and removes clients barred from agency premises in accordance with protocols
• Observes and reports unusual activity or potentially dangerous situations
• Notifies law enforcement if a situation escalates or presents a danger
• Promptly notifies supervisor and other appropriate staff of problematic client behaviors, compliance issues, or other concerns
• Conducts inspections and searches as assigned
• Accurately records all emergency, disciplinary, and other events that occur during scheduled shifts
• Immediately reports medical emergencies to appropriate agencies
• Administers First Aid/CPR as trained
• Follows agency protocols and standard procedures in emergency situations
• Coordinates utilities checks, fire drills, and other safety inspections to ensure compliance with Federal, State, and Local standards
• Assists staff with cleanup (washing dishes, cleaning counters, laundering of linens, etc.) as needed
• Assists program team members with minor maintenance (replace lightbulbs, trash disposal, etc.)
• Ensures properties meet standards to pass all required inspections
• Demonstrates a positive role model for clients through consistent, fair, and respectful interactions
• Uses de-escalation techniques to address behavioral concerns without re-traumatization
• Maintains professional boundaries while fostering a safe, welcoming environment
• Appropriately responds to signs of distress, fear, or agitation
• Maintains effective communication with staff throughout each shift
• Keeps staff and management informed of any safety, discipline, or compliance issues, including suspected drug use
• Participates in all staff meetings and required training
• Performs additional duties as assigned to support the safety and mission of the organization

Requirements

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• High School Diploma or equivalent, required
• Valid CPR, Basic Life Support (BLS) and First Aid certificate/s to be completed within three (3) months of hire
• 1+ years of work experience in a shelter, social services or nonprofit setting, preferred
• Experience working with severely mentally ill, medically fragile, and homeless populations, preferred
• Bilingual (Spanish/English), preferred

SKILLSETS / ADDITIONAL REQUIREMENTS

• Ability to respond calmly and professionally to crisis or emergency situations
• Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
• Strong organizational skills with excellent attention to detail and accuracy
• Ability to work independently while exercising sound judgment
• Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
• Knowledge of adult development and community and social service resources
• Excellent written and verbal communication skills
• Ability to work effectively within multidisciplinary and collaborative teams
• Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
• Demonstrates teamwork, cooperation, and a strong sense of urgency
• Ability to establish and maintain appropriate professional boundaries with clients
• Commitment to maintaining confidentiality of client and employee information
• Proficiency in Microsoft Office (Word, Excel, Outlook)

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Work is performed primarily in a residential, shelter, or housing facility with regular on-site presence
• Position may require rotating shifts, including evenings, nights, weekends, and holidays
• Frequent use of computers, phones, and standard office equipment
• Frequent interaction with residents, including individuals experiencing mental health challenges, substance use disorders, or acute stress
• Moderate physical activity, including standing, walking throughout the facility, stair use, and occasional lifting of supplies or equipment
• Ability to perform tasks requiring manual dexterity, including keyboarding, filing, and handling office materials
• Work environment may be fast-paced and unpredictable, requiring flexibility and adaptability
• Ability to occasionally move, lift, carry, push, or pull materials weighing up to 25–30 pounds
• Ability to bend, stoop, reach, and grasp as necessary to perform essential job functions
• Ability to communicate effectively and exchange information verbally and in writing
• Ability to perform essential job functions with or without reasonable accommodation
• Potential exposure to contagious diseases, hazardous chemicals, and bodily fluids, requiring adherence to infection control and safety protocols

Location: On-site/Onside

Hours: Sunday-Thursday: 10pm-6:30am

Hourly Rate: $22.00-$24.33

EMPLOYMENT BENEFITS

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.