Strategic Account Manager Retail Croatia

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION

At Glovo, our mission is to revolutionize the shopping experience for millions, providing easy access to anything within cities. To achieve this, we need a strategic, analytical, and results-driven individual to advance our Q-Commerce business. We are looking for a talented and ambitious Senior Account Manager to join our Q-Commerce team and drive our partners' growth.

THE JOURNEY

• Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence
• Onboard new partners on our platform by providing them all the necessary tools and information to start working
• Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM. Track and reporting of performance metrics
• Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Own partner’s assortment → category management
• Be responsible of closing groceries deals along with the sales team leader
• Prepare reports and dashboards to present to groceries partners and use as source of operational improvements

WHAT YOU WILL BRING TO THE RIDE

• Minimum 3 years of experience in Account Management and/or Business Consultant, mandatory in Retail Industry
• Analytical mindset
• Problem solver, look for the root-cause of the problem and go for it till make things happen.
• Perfect written and spoken communication
• Customer obsession
• Fluent in Croatian and English
• Proactive, organized, and obsessed with details

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Transport and food vouchers
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!