Question
FULL_TIME
2-5

Identified Child and Family Case Worker

3/3/2026

The Child and Family Case Worker will lead case management with families to identify and prioritize their concerns, providing a mix of therapeutic and in-home practical care to support complex, vulnerable families. Responsibilities include actively engaging, assessing, and developing collaborative case plans to ensure presenting concerns are prioritized and preparing families for referral to specialist support services.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
Today, we’re a courageous and creative health and community services provider and one of the largest charities in Australia. Connecting with people in every corner of our community, from Coomera to Katherine, we’re here to help address some of the most pressing social issues faced by our communities.
About the Role

Child & Family Case Worker | Intensive Family Support Service | Underwood

  • Employment Term: 12-month maximum term, Full-time (76 hours per fortnight)

  • Location: Based in Underwood with outreach across Logan.

  • Remuneration: $ 51p/hr + Super + $15,900 NFP Salary Packaging

  • Close Date: Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

This is an identified position in line with UnitingCare’s Aboriginal and Torres Strait Islander Peoples Workforce Strategy which aims to increase the representation of Aboriginal and Torres Strait Islander employees in all areas of our organisation. For this position, it is an equal opportunity measure that applicants must be of Aboriginal and/or Torres Strait Islander descent as per section 105 of the Queensland Anti-Discrimination Act (1991).

Your part in our UnitingCare team 

Due to internal movement, the UnitingCare Intensive Family Support Service (IFS) based in Underwood, are searching for a Child and Family Case Worker to join the team. The Intensive Family Support Service assists complex, vulnerable families who are at risk of entering the Child Protection system. We are a voluntary service who visits families in their homes approximately once a week for up to 12 months, enabling us to work together to keep children safe and achieve family goals.

The Child and Family Case Worker will lead case management with families to identify and prioritise their concerns.

In this role you will:

  • Provide a mix of therapeutic and in-home practical care to support complex, vulnerable and often hard to reach families.

  • Actively engage, assess and develop collaborative case plans to ensure we are prioritising the families' presenting concerns in turn preparing them to be referred to specialist support services.

  • Have a genuine passion for helping people who are vulnerable with previous experience working with children and families who are at risk of or engaged under the child protection act.

What makes a difference for us?

  • This is an identified position in line with UnitingCare’s Aboriginal and Torres Strait Islander Peoples Workforce Strategy. You identify as Aboriginal or Torres Strait Islander or both.

  • A tertiary qualification (minimum bachelor’s degree) in Social Work, Human Services, and Psychology OR in a related discipline with substantial experience, knowledge and skills to perform the role is essential.

  • Current QLD working with children check (Blue Card).

  • Current open QLD drivers’ licence.

  • Eligibility to work in Australia.

  • Ideally have a minimum of 2 years’ experience working with children, young people and families with complex needs, including child protection.

  • A sound knowledge and understanding of Domestic Family Violence and the impact on children.

  • An understanding of First Nations peoples, cultures and society, and the issues which impact them, with a commitment to culturally safe practice.

  • A sound knowledge and understanding in Attachment Theory, Trauma-informed practice, and Child Development.

What makes a difference for you?

 

  • Flexible work arrangements to support work-life balance 

  • NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained  

  • A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

  • 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

  • Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

  • Career development opportunities to challenge yourself, grow and make a meaningful difference   

  • A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

 

We’d love you to be part of our UnitingCare family  

 

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.  

 

Child safe, Child friendly 

 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

 

  • provide welcoming, safe and nurturing services for children  

  • implement measures to prevent child abuse and neglect within our services 

  • appropriately and immediately address child abuse and neglect if it does occur 

 

Diversity & Inclusion   

 

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.    

 

Safe workplace   

 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.  

Key Skills
Case ManagementTherapeutic SupportIn-Home Practical CareEngagementAssessmentCollaborative Case PlanningReferral To Specialist SupportChild Protection Act ExperienceDomestic Family Violence KnowledgeAttachment TheoryTrauma-Informed PracticeChild DevelopmentCulturally Safe Practice
Categories
Social ServicesHuman ResourcesSecurity & Safety
Benefits
Salary PackagingFlexible Work ArrangementsRecognition And Rewards PlatformEmployee DiscountsWellbeing And Employee Assistance ProgramsPaid Parental LeavePaid Partner LeaveDiversity And Inclusive LeaveCareer Development Opportunities
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