Volunteer Services Manager

Description

Volunteer Services Manager

At Unity, we are dedicated to honoring life by bringing peace of mind and comfort when it matters most. With over 46 years of compassionate care, we take pride in the supportive and collaborative environment we provide for our team members. By joining Unity, you will become part of a dedicated team of professionals who share our core values of Excellence, Collaboration, Integrity, Compassion, and Accountability. Together, we make a meaningful difference in the lives of our patients and their families.    

The Volunteer Services Manager leads and grows Unity’s volunteer programs to maximize engagement, impact, and alignment with the organization’s mission. This role develops strategy, oversees daily operations, and collaborates across departments to ensure a meaningful volunteer experience. The Manager plays a key role in building and sustaining a skilled and inspired volunteer workforce that strengthens Unity’s ability to serve patients, families, and communities.

Schedule: Full-time, salaried position working 40–45 hours per week, first shift. Occasional weekend commitments are required, including approximately two weekend volunteer orientations per year, as well as volunteer expos or other events that may be held in the evening or on weekends as needed. 

Knowledge, Skills, and Abilities:

· Leadership & Management: supervising people, leading projects, strategic planning, and operations

· Adaptable, flexible, and capable of addressing change as an opportunity rather than an obstacle

· Consistently operates with a high degree of judgment, discernment, and discretion

· Excellent interpersonal and customer service skills

· Excellent verbal and written communication skills

· Ability to understand and utilize technology to advance the work of the Volunteer Services team 

· Ability to develop and grow partnerships in communities we serve

· Ability to analyze and utilize data to drive outcomes

· Ability to develop programs based on needs assessment

· Ability to engage, retain, and inspire volunteers

· Ability to collaborate effectively across departments

· Perform other job-related duties as assigned. 

· Ability to adjust to frequently changing demands.

Essential Job Duties and Responsibilities:

· Reimagine and grow the Volunteer Services strategy to enhance engagement and support organizational sustainability and growth

· Research and recommend innovative ideas to improve service delivery and expand volunteer programs aligned with Unity’s mission

· Create, manage, and execute the Volunteer Services budget

· Collaborate with all departments to establish and sustain a volunteer workforce, including identifying new volunteer opportunities

· Lead volunteer recruitment, onboarding, training, placement, and retention, matching volunteers’ skills and interests to organizational needs

· Provide ongoing support to staff and volunteers to ensure meaningful engagement, including training and communication

· Develop, implement, and regularly evaluate a comprehensive volunteer recognition program

· Maintain accurate volunteer records and associated processes within the volunteer database

· Establish and maintain evaluation methods to promote continuous improvement and best practices

· Serve as the primary liaison between Volunteer Services and Unity leadership

· Oversee volunteer roles that directly support the volunteer program and leadership structure

Why Unity?

Unity is dedicated to supporting your well-being, growth, and success with a range of valuable benefits!

Health: We provide comprehensive health benefits, including medical, dental, and vision insurance, Health Savings Accounts, and flexible spending options for medical and dependent care. On-site health risk assessments and flu shots are also available to keep you and your family well.

Life: Unity values work-life balance, offering paid time off, extended illness and injury bank, bereavement leave, an Employee Assistance Program, and fitness membership reimbursement to support your personal needs and interests outside of work.

Security: For your financial peace of mind, Unity offers a 403(b) retirement savings plan, group life insurance, voluntary life insurance, as well as accident, critical illness, and disability insurance options.

Compensation: We reward your skills and commitment with competitive pay, overtime opportunities for hourly roles, and mileage reimbursement.

Career: Grow with Unity through internal and external learning opportunities, education assistance, and leadership development programs designed to support your professional journey.

All new employees are eligible for benefits on the first of the month following their date of hire. 

For a full list of benefits: https://unityhospice.org/careers

Choose Unity as the place to grow your career, make a meaningful impact, and be valued every step of the way. Apply today to join a team that invests in you, both personally and professionally. 

Requirements

1. Bachelor’s degree in education, social work, nonprofit administration, or a related field preferred.   
2. Minimum of two years of experience in volunteer/project management, preferred. 
3. Experience in people management, project management, training/supervising groups strongly preferred.