2-5

BDC Manager

3/3/2026

The BDC Manager will lead and develop a team of two representatives, overseeing all inbound/outbound calls, internet leads, and equity mining efforts across two dealerships. This role requires hands-on leadership to maintain a positive environment while directly impacting store performance and customer experience.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Founded in 1996 in Delavan, Wisconsin, Kunes Auto Group has since grown to over 40 locations spanning across the Midwest. Previously Kunes Country, Kunes Auto & RV Group lives up to its motto –– Faith, Family, and Giving Back –– by employing over 1,800 people and donating 10% of its yearly net profits to local charities. Kunes' dedication to its employees, customers, and communities is shown through its countless “Automotive News’ Best Dealerships to Work For” awards, which are given to 100 dealers nationwide every year. Kunes receives as many as 10 such awards each year with over 30 total awards dealership-wide.

About the Role

Description

Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our 2 BDC reps in our Sterling Ford and Sterling CDJR dealerships.

You’ll manage inbound and outbound calls, internet leads, and equity mining efforts—all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience.

What You’ll Do:

Lead and develop the BDC team—hiring, coaching, and motivating reps
Handle all incoming sales and service calls (when applicable)
Monitor call recordings and coach for quality and effectiveness
Manage internet leads and dealership CRM manifest follow-up
Make outbound prospecting and appointment reminder calls
Oversee no-show follow-ups, CSI calls, and service drive opportunities
Collaborate with Sales Managers and GMs on showroom traffic and strategy
Review and approve bonus/commission numbers for reps

Requirements

What You Bring:

2+ years prior experience in BDC Management is required
Strong communication, organization, and team leadership skills
Proven ability to coach, motivate, and hold a team accountable
Comfortable working with CRMs, lead management systems, and dealership tools

Perks & Benefits:

Competitive pay with performance bonuses
Full benefits package
Growing company with internal promotion opportunities
Work in a fast-paced, team-first dealership environment

Ready to lead a high-impact team and grow your automotive career? Apply now and let’s talk.

Key Skills

LeadershipCoachingMotivationOrganizationCommunicationCall ManagementLead ManagementCRM ProficiencyAccountabilityStrategy Collaboration