Description

Position Summary: The Director of Compliance will lead The Moore Center’s efforts to ensure adherence to all federal, state, and local regulations, laws, and contractual requirements applicable to the Agency. This position is responsible for developing a comprehensive compliance and risk management plan based on relevant rules, regulations, and laws, and for guiding the Agency through its implementation. The Director of Compliance will interpret new regulations and provide clear guidance to leadership, staff, and client representatives. Additionally, the role will collaborate with department leaders to review, update, and create policies and procedures related to compliance and risk management. The Director is also responsible for ensuring proper distribution, posting, and training on all new or revised policies.

Essential Responsibilities:

· Regularly review state, federal and local regulations, applicable laws, contracts and waivers to determine comprehensive plan to ensure all requirements are met

· Supervise the Compliance and Quality Specialists and the Health Information Coordinator, providing support, direction, and clarity of function to each

· Represent The Moore Center at statewide meetings regarding compliance and DAADS

· Serve as the primary point of contact with all relevant state agencies, including but not limited to DCYF, OIG, the contracting unit, the integrity unit, and the certification unit

· Partner with BDS regulation and waiver staff to ensure consistent understanding and interpretation of all applicable regulations and waiver requirements

· Develop risk management strategies

· Analyze internal operational processes and procedures to evaluate their effectiveness and ensure that all practices reflect legal, ethical, and industry-specific compliance requirements

· Design and deliver ongoing staff training programs related to agency policies

· Run internal audits to check for adherence with external policies

· Liaise with other departmental heads to ensure that all business operations are in line with business policies 

· Advise the Senior Leadership Team (SLT) on business operations related to investments, risks, and policy development

· Develop methods for reporting and addressing compliance breaches and related ethical issues

· Review and update policies and procedures

· Maintain the Agency’s policy manual

· Oversee Agency investigations into breaches of protocols

· Analyze data from compliance and quality efforts to determine training needs

· Develop benchmarks and dashboards for regular review

· Determine compliance metrics and establish a tracking system

· Oversee regular audits of the Agency’s procedures, practices, and documentation to identify potential risks

· Build and maintain positive relationships with managers, directors, SLT, and appropriate staff for the purpose of achieving and sustaining compliance with program goals and objectives

· Assess the feasibility of creating an ethics committee and, upon approval, develop and oversee its operations

· Incorporate Lean Six Sigma principles to enhance efficiency through data analysis and evidence-based process review

· In-person attendance and teamwork are essential job functions

· Perform other duties and responsibilities as assigned

Requirements

Qualifications:

Education and Experience

· Bachelor’s degree required; Master’s degree in healthcare administration, law, or a related field preferred

· Minimum of 5 years of experience in compliance or in a related field

· Demonstrated knowledge of HIPAA regulations

· Experience in developing and implementing policies and procedures that support program services

· Working knowledge of continuous quality improvement and Lean Six Sigma principles, or the ability to acquire this knowledge up to the Green Belt level

· Proficient in Microsoft Office Suite and experienced with database systems

· Valid driver’s license and access to a safe operating vehicle during scheduled working hours

Skills and Abilities

· Demonstrate a commitment to The Moore Center’s values

· Comply with all state, agency, and departmental policies and procedures

· Demonstrate skill in interpreting relevant federal and state regulations

· Excellent written and oral communications skills

· Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and the ability to master new software

· Strong organizational and time-management skills, with the ability to prioritize competing priorities and maintain timely follow-through

· Demonstrate excellent analytical and problem-solving skills

· Excellent interpersonal skills

· Strong customer services skills

· Demonstrate the ability to persuade, encourage, and motivate people

· Cultivate and support an environment that reflects the principles of a learning organization

· Ability to think critically and make decisions

· Ability to work independently and as part of a team

· Interact effectively with individuals from diverse educational, socioeconomic, and ethnic backgrounds, as well as varying skill levels and value systems

· Ability and willingness to collaborate and accept constructive feedback

Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients  that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have.  In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the  safety of the individuals we serve.   All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to  maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel  and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining personal auto  insurance of $100,000/300,000.  

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance