Desktop Support Agent (Tier 1 IT Service Desk)

Description

Desktop Support Agent (Tier 1 IT Service Desk)

Larson Auto Group is seeking a dependable, customer-focused Desktop Support Agent (Tier 1) to join our internal IT team and work directly alongside our experienced IT Manager supporting staff across multiple dealership locations.

This role is ideal for someone early in their IT career who has strong basic computer knowledge, enjoys helping people, and is eager to learn hands-on in a fast-paced business environment. If you are hungry to grow, take ownership of problems, and want real-world IT experience across hardware, software, networking, and phone systems — this is an excellent opportunity.

We are looking for serious, professional candidates who are reliable, accountable, and ready to build a long-term career in IT.

About the Role

As the first point of contact for technical support, you will help employees resolve day-to-day technology issues and ensure our dealerships stay productive. You’ll handle tickets from start to finish, troubleshoot problems, document solutions, and support systems across desktops, laptops, printers, mobile devices, and Microsoft 365.

This isn’t just a “reset passwords” role — you’ll gain broad, hands-on experience and work directly with an experienced IT leader who will mentor you as you grow.

What You’ll Do

• Serve as first-line support for all IT help desk requests (phone, email, in person, and remote)
• Troubleshoot hardware, software, printer, and network issues
• Diagnose and resolve Windows, Office 365, and user account problems
• Set up and configure desktops, laptops, tablets, and mobile devices
• Create, manage, and disable accounts in Active Directory and Microsoft 365
• Track and document all issues in the ticketing system through resolution
• Use remote tools to assist users quickly and efficiently
• Escalate complex issues appropriately while maintaining ownership
• Support dealership locations onsite as needed
• Assist with software updates, upgrades, and IT projects
• Maintain documentation and knowledge base articles
• Participate in occasional after-hours projects and an on-call rotation

What Makes You a Great Fit

• Strong customer service mindset — you genuinely enjoy helping people
• Professional, patient, and clear communicator
• Curious and eager to learn new technology
• Takes ownership and follows problems through to completion
• Organized and detail-oriented
• Able to multitask and work in a fast-paced environment
• Dependable with consistent attendance
• Team player with a positive attitude

Why Join Larson Auto Group?

• Hands-on learning and mentorship from an experienced IT Manager
• Exposure to real-world enterprise systems
• Opportunity to grow your IT career
• Stable, established organization with multiple locations
• Supportive team environment where your work makes an immediate impact
• Competitive Salary - $21.00 - $26.00/hr

Benefits and Perks

• Medical, Vision & Dental insurance
• Company-paid Life & AD&D insurance
• Supplemental Life, LTD, Accident, Hospital Indemnity & Pet Insurance options
• Employee Assistance Program (EAP) + KOFE financial wellness resources
• 401(k) with company match
• PTO accrues from day one; paid holidays included
• Exclusive Vehicle Purchase Program

At Larson, we believe everyone deserves to feel respected, valued, and included.
We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us.

If you are looking for a role where you can learn fast, work hard, and build a long-term career, we want to hear from you.

Serious applicants only. Reliability, professionalism, and accountability are essential

Requirements

Required Skills/Knowledge

• Basic understanding of Windows 10/11 and Microsoft Office 365
• Familiarity with printers and common desktop troubleshooting
• Basic networking knowledge (TCP/IP, DHCP, DNS concepts)
• Comfortable learning Active Directory and account management
• Ability to communicate effectively by phone and in writing
• Valid Washington Driver’s License and clean driving record (travel between locations required)

Nice to Have (not required)

• Entry-level IT experience or internship
• CompTIA A+, Network+, or similar certification
• Experience with Active Directory, SharePoint, or VoIP phones
• IT coursework or technical training
• Self-taught/home lab experience