Regional Supervisor

Description

Tokyo Gardens Company (TGC) is a Houston-based company providing full-service sushi and Asian food operations in retail stores, universities and corporate offices nationwide for over 20 years. Our company is growing rapidly, and every team member plays a key role in that growth. Our success is driven by delivering real results for our clients. It's also enabled by our culture, which supports personal growth and development, fosters an inclusive work culture, and rewards innovation and excellence.  

To learn more about us, please visit www.tgcsushi.com / www.sushicllc.com

JOB TITLE: Regional Supervisor, Houston, TX Region

Position Description:

The Regional Supervisor plays a vital role in ensuring smooth daily operations, quality consistency, and exceptional service across multiple sushi bar locations within the assigned region. This position supports regional leadership by overseeing store-level performance, reinforcing compliance with company standards, and providing direct coaching and training to store managers and teams. The Regional Supervisor acts as a bridge between operations and leadership, ensuring efficient communication, timely issue resolution, and alignment with organizational goals. The ideal candidate for this role will be a hands-on leader who thrives in a fast-paced environment, values relationships and collaboration, and is committed to driving continuous improvement and operational excellence.

Essential Duties and Responsibilities:

• Support regional leadership in managing day-to-day operations across assigned sushi bar locations to ensure consistent quality, service excellence, and brand integrity.
• Conduct scheduled and ad-hoc site visits to assess performance, cleanliness, and adherence to company standards, promptly addressing any areas of noncompliance.
• Assist in ensuring all locations comply with local and state regulations, food safety and sanitation requirements, and company operating procedures.
• Monitor standard operating procedures (SOPs) and provide feedback to identify inefficiencies or opportunities for process enhancement.
• Deliver hands-on training, coaching, and operational support to store managers and team members to reinforce company standards, customer service protocols, and compliance requirements.
• Partner with location managers to uphold company goals, monitor key performance indicators, and ensure consistent execution of operational objectives.
• Build and maintain productive relationships with store partners, clients, and internal stakeholders, ensuring clear communication and collaborative problem-solving.
• Compile and communicate performance updates, audit findings, and key metrics to the Regional Manager, escalating operational concerns as appropriate.
• Support the implementation of marketing initiatives, promotional programs, and new product introductions in collaboration with store management.
• Provide on-site assistance and training during new store openings (NSOs) to ensure successful launches and operational readiness.
• Maintain accountability for accurate expense reporting, compliance with company policies, and responsible use of company resources.
• Facilitate clear, timely, and professional communication between store teams and regional leadership to promote alignment and swift issue resolution.

Requirements

• Bachelor's degree or equivalent work experience in related industry
• 3-5 years of experience in a regional supervisor, account management, sales, or related position required 
• Hospitality, retail, or restaurant management experience in a multi-location environment highly preferred
• Experience in client relations and customer service required
• Ability to influence without authority 
• Excellent problem-solving skills
• Excellent verbal and written communication skills in English
• Data-driven analytical and problem-solving skills
• Strong time management organizational skills
• Valid driver’s license and ability to travel daily to client sites or other locations using company vehicle.
• Proficiency in Microsoft Office
• Ability to travel

Benefits:

• Paid Time Off
• Paid health benefits (Medical, Dental, Vision, Life, Short Term Disability insurance)
• 401k plan with company match
• Annual bonus incentive 

Additional Information:

• Work location:  Onsite Houston HQ office and surrounding Houston, TX stores, Monday to Friday
• Job Type: Full Time, Exempt

Tokyo Gardens Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.