Learning & Development Specialist, IKEA Thailand

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. owns and operates five omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai, IKEA Phuket, IKEA Sukhumvit and IKEA Chiang Mai. To learn more, visit IKEA.co.th

About the Job

Reporting to the Learning & Development Manager, IKEA Thailand.

The Learning & Development Specialist, IKEA Thailand will support all IKEA stores to developing
and implementing learning strategies that empower IKEA co-workers to deliver exceptional
customer experiences through targeted competence development, ensuring co-workers have the
skills necessary to enhance performance and meet business goals by promoting learning in
business approach and strengthen 70-20-10 Learning model.

Assignment

1. Foster a lifelong learning culture leading by example to drive measurable behavioural improvement and embody core culture and values.
2. Collaborating with various development tools to and regularly review action, ensuring employees have the necessary skills align with job profile.
3. Partnering with HR teams and managers across different locations (stores, service office) to deliver on the learning agenda across all sites.
4. Develop and facilitate learning solutions (including digital ones) and field coaching and follow-up working alongside with stakeholder in the store to identify opportunities for functional competence development.
5. Monitor how learning initiatives improve sales and productivity, to ensure these efforts boost customer satisfaction and operational efficiency.
6. Maintaining a presence at all IKEA stores and service office locations to support and communicate L&D initiatives in alignment with the agreed frequency in the L&D plan.
7. Focusing on foundational learning programs, to ensure strong competency levels within the organization.
8. Serving as a supper user My Learning, customizing learning offerings based on needs, and promoting the use of IKEA’s learning tools and materials for greater quality and utilization.
9. Managing digital training records, generating relevant reports, and ensuring compliance with local government legislation regarding training and development.
10. Promote and drive the IKEA culture and Lead by Example in connecting all Learning & Development (L&D) activities back to our IKEA values.

Note
This position will be based in IKEA Bang Yai. Frequent travel to the other IKEA Thailand stores is required.

Your profile

• Passionate about growing business and people together.
• Strong people skills to engage and connect co-workers to unleash their potential.
• Highly self-motivated, able to work independently or as part of a team.
• Strong collaboration skills to drive across functional learning, continuous improvements, and operational excellence.
• Dedicated to contributing to great co-worker experience with focus on develop.
• A desire to constantly seek improvement.
• Always strive to reach goals with a prominent level of energy and motivation.
• Enjoy working in an agile and multidimensional environment.

Please apply by 24th March 2026.