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Night Auditor/3rd Shift Guest Service Representative (Weekends) - Holiday Inn Express & Suites Jacksonville

3/4/2026

The Night Auditor acts as the primary overnight contact, welcoming guests, managing check-in and check-out processes, answering calls, and assisting with reservations. Key duties also include updating files, resetting systems for the next day, and assuming the role of Manager on Duty.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

The visionary team behind My Place Hotels of America has been involved in nearly every aspect of the hotel business for almost 40 years. My Place co-founder and Chairman Ron Rivett co-founded Super 8 Motels Inc. in Aberdeen, South Dakota in 1974, along with long-time friend Dennis Brown. After selling the wildly successful Super 8 Motel system in 1993, Ron remained in the hotel business developing, building, and operating Super 8 Motels and other branded properties as a franchisee until 2011. On the heels of economic recession, it became apparent to Ron that the original Super 8 philosophy of a ‘clean, comfortable room for a few bucks less than the guy next door’ was more relevant than ever. This time, however, it would be different. In order to meet the needs of today’s individuals, families, workers, and business travelers, this new hotel would be well suited to both short and long term stays. It would need to be clean and comfortable with modern amenities, and all at an affordable price, and so the My Place Hotels of America concept was born. In February, 2012 the first My Place hotel opened for business in Dickinson, ND and began what would become a two-year proof of concept period, wherein the founders of My Place hotels would develop build, supply, open and operate 5 My Place hotels. Locations include the energy development driven North Dakota markets of Dickinson, Minot, and Bismarck, the heavily traveled intersection of interstates 80 and 25 at Cheyenne, WY and the dual seasoned, demographically diverse vacation market of Bozeman, MT. Fast forward to January 2014 with a rapidly growing pipeline of properties on the horizon, and the objective of transforming a concept into a reality and proving that the My Place concept works in various markets behind them, My Place Hotels of America was set to embark on the next phase as we began to welcome franchisee’s to join us on our journey!

About the Role

Description

Holiday Inn Express & Suites Jacksonville, IL is hiring for a part time weekend Night Auditor to join our team.

The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours.

As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. If you are a night owl, hard-working, have a positive -can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team.

Hours: 11pm-7am, Must be available weekends and holidays.

What is in it for YOU?

Competitive wages
Personal Days Off - start earning on day 1
Bonus Plan
Holiday Pay
Referral program
Employee discount program

Some Key Areas of Responsibilities include:

Assume the position of the Manager on Duty
Update all files and reset the system for the following day activity.
Welcome guests to the hotel and perform the check-in process.
Thank guests and perform the check-out process.
Answer all incoming and in-house phone calls.
Assist callers with making and/or changing reservations.
Assist all guests as necessary to ensure a positive experience.
Perform routine daily tasks.
Ability to work while standing for extended periods of time.

Requirements

Candidates must possess the following knowledge, skills, and abilities:

Great attention to detail
Thorough organizational skills, proficient in accomplishing all assigned tasks
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, collect accurate information and resolve conflicts when they arise

Education/Experience

Comparable hotel size and scope of experience preferred

Key Skills

Attention To DetailOrganizational SkillsComputer Systems ProficiencyMathematical ComprehensionCommunicationCustomer ServiceConflict ResolutionDiplomacyTactReservation HandlingCheck-In ProceduresCheck-Out Procedures