Customer Service Rep

Description

Role Overview:

The Customer Service Representative is responsible for supporting the company’s sales goals through good customer service, maintaining quality relations with existing accounts and providing sales support by performing the following duties. These duties may vary to include some or all of the following job responsibilities.  

Duties/Responsibilities:

• Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner.
• Builds and maintains quality relations with assigned customers and increase volume of sales on a consistent basis through ongoing determination of customer requirements.
• Answer incoming sales calls or contacts customers via telephone or email as frequently as necessary to meet and surpass sales goals for the company.
• Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested.
• Maintains updated, organized records on all assigned customers. 
• Completes and submits customer activity reports each week on sales and backlog orders.
• Analyzes customer accounts and promptly make corrections and/or modifications to files.
• Contacts customers to obtain missing information or data to ensure an accurate customer database.
• Traces and expedites late orders to ensure customer satisfaction.
• Resolve customer concerns in an expeditious and tactful manner.
• Provides all aspects of administrative support for sales team. 
• Performs other related duties as assigned.

Key Performance Indicators:

• First Response Time
• First Contact Resolution
• Customer Satisfaction Score

Requirements

What Tredit Tire is looking for:

• High school diploma, GED, or equivalent is required. Additional education preferred.
• 1-2 years prior customer service or inside sales experience. 
• Strong proficiency in Microsoft Software (Outlook, Word, Excel) and Adobe.
• Knowledge working with Syspro or similar ERP software strongly preferred.
• Excellent communication and interpersonal skills.
• Excellent customer service and time management.
• Ability to multi-task, prioritize and organize efficiently
• Ability to follow directions and work well in a team.
• Ability to quickly learn company products and terminology.
• Strong attention to details and the ability to perform repetitive tasks.