Loan Servicing Specialist I

Description

O Bee Credit Union is hiring a Loan Servicing Specialist I to join our amazing team. This is a full-time role that plays a vital part in supporting our mission, our members, and our one-of-a-kind company culture.

What You’ll Do:

As our Loan Servicing Specialist I, your primary responsibilities will be maintaining loan records, supporting members and team members with loan inquiries, and ensuring compliance with company policies and regulatory requirements.

The Details:

• Location: Lacey, WA 
• Pay Range: The range for this position is $24.87-$37.31 per hour with a target range of $24.87-$31.09 per hour, depending on relevant experience and qualifications. 

Why You’ll Love Working Here:

Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades and festivals. First and foremost, we love our members. We offer a competitive benefits package, including:

• Employer-paid medical, dental, and vision insurance options
• 100% 401(k) match up to 4% of your salary
• Tuition reimbursement
• Charitable Volunteer Hours
• Incentive pay for achieving individual or company goals

Responsibilities:

• Process loan document requests, field loan servicing calls and questions, and other lending-related tasks in the credit union determined to be specialty.
• Ensure adequate and complete documentation is on file for loans, disclosure requirements, and ensure all applicable deadlines are met. 
• Works Closed Loan Report, follow up on lien perfections, and maintain POA folders. 
• Responsible for CPI weekly report, funding add-ons, and refunds as needed. 
• Reviews daily Flash Cash report and completes any file maintenance or funding needs.
• Process mail and post payments/payoffs.
• Must be able to read through and understand lending documents, identify, and correct errors and issues, and provide excellent member service.
• Provide quality assurance by completing periodic reviews including loan quality control reports, collateral pending, and to verify compliance with policies, procedures, underwriting guidelines, disclosures, timelines, etc. 
• Assist members with loan payoffs, payment corrections, answer general questions regarding their existing loans, and address any amortization issues. 
• Assist with the gathering and review of documentation for audits or examinations. 
• Perform all responsibilities in accordance with credit union policies and procedures as well as regulatory state and federal requirements. 
• Maintain an in-depth understanding of laws and regulations pertaining to financial institutions, consumer, anti-money laundering, and lending compliance requirements. 

Apply today and be part of something meaningful at O Bee Credit Union.

O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

Requirements

• Must have high school diploma or equivalent.
• At least one year of consumer lending experience is preferred.
• Excellent organizational and problem-solving skills.
• Self-motivated – ability to work independently or as part of a team.
• Ability to multi-task, meet deadlines, and manage competing priorities in a fast-paced environment.
• Strong attention to detail.
• Ability to analyze errors and take appropriate corrective action.
• Familiarity with regulations, policies, and procedures for lending and the financial services industry.
• Ability to maintain strict confidentiality.