NOC Engineer

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

As a NOC Engineer, you will monitor, triage, and resolve infrastructure and application alerts across Windows and Linux/Ubuntu environments in on-prem and cloud platforms. You will ensure high availability, perform incident response, escalate effectively, and drive continuous improvement of monitoring and operational processes using PRTG and Jira Service Management.

• Monitor and respond to alerts/events using PRTG and other monitoring/logging tools; maintain SLA compliance and uptime targets.
• Perform L1/L2 incident triage and troubleshooting across:
  • Windows Server services (AD/DNS/DHCP, IIS, RDP, services, event logs)
  • Linux/Ubuntu (systemd, journald, networking, storage, permissions, cron, package management)
• Investigate connectivity and performance issues (latency, packet loss, CPU/memory, disk I/O, filesystem capacity).
• Operate and troubleshoot virtualization workloads in Hyper-V (VM state, snapshots/checkpoints, storage, replication, vSwitch/networking).
• Support cloud operations in AWS:
  • Troubleshoot EC2, EBS, VPC, Security Groups/NACLs, IAM basics, CloudWatch alarms/logs.
  • Assist with backup/restore and availability checks; coordinate escalations with cloud/platform teams.
• Use Jira Service Management for incident, service request, and problem workflows:
  • Create/route tickets, document troubleshooting, communicate status, manage escalations and handoffs.
• Execute SOPs/runbooks; contribute updates and knowledge base articles.
• Perform routine operations tasks (patch coordination, health checks, certificate checks, job monitoring, backup verification).
• Participate in shift operations (24x7 rotation if applicable), on-call, and major incident bridges; provide timely stakeholder updates.

• 2+ years in NOC/IT Operations/Systems Support (or equivalent).
• Strong troubleshooting in Windows Server and Linux/Ubuntu administration.
• Working knowledge of AWS fundamentals and common operational troubleshooting.
• Hands-on experience with Hyper-V administration and VM troubleshooting.
• Experience with PRTG (sensor setup/tuning, alert noise reduction, dashboarding).
• Experience with Jira Service Management (incident/request handling, documentation, escalation).
• Networking fundamentals: TCP/IP, DNS, DHCP, HTTP/HTTPS, routing basics, VPN concepts.
• Strong communication and ticket documentation skills.

Nice to Have

• Scripting/automation: PowerShell, Bash, Python.
• ITIL awareness (Incident/Problem/Change).
• Exposure to ELK/Splunk, Ansible.
• Certifications: AWS Cloud Practitioner/SAA, Microsoft, Linux (LPIC/RHCSA), ITIL Foundation.

• Industry competitive salary
• Comprehensive Health & Life insurances  
• Hybrid working
• Office lunch
• Exposure to working with distributed global teams
• Paid paternity leave

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].