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BDR Patient Care Representative

3/5/2026

The Patient Care Representative will manage inbound and outbound calls professionally, assisting patients with billing inquiries, payment options, and resolving account concerns. They must apply strong problem-solving skills to provide accurate solutions while maintaining compliance and documenting all interactions thoroughly.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

We’re engineered to be different. Leveraging a patient-care approach, KeyBridge is transforming the patient billing experience. We have pioneered a truly patient-first approach—coupling uncommonly trained patient advocates with custom technology and data-driven processes designed to help patients pay their balances. We are 100% focused on healthcare—servicing providers, hospitals, physician groups, and other medical specialties. KeyBridge has earned a 97% patient satisfaction rating—a metric we measure on every patient call. And we deliver business services with results that lead to fanatically loyal clients. KeyBridge is recognized as a 17-time winner of Best Places to Work by #ModernHealthcare and #InsideARM. We believe in people—and we’re intentional about how we treat ours. We believe a happy work environment results in passionate team members. And passionate team members are how we keep delivering the best possible services to our consumers and clients.

About the Role

Description

Patient Care Representative – BDR Team

Hybrid/Remote

Patient Care Representative – BDR Team Hybrid/Remote

Join a Best Places to Work Winner — 18 Years Running! Do you have a passion for helping others? Looking for full-time work with a company known for its award-winning culture? KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our BDR team.

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.

Position Overview

As an BDR Patient Care Representative, you’ll guide patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.

What You’ll Do

Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

Requirements

What We’re Looking For:

Strong written and verbal communication skills, with excellent active listening
Ability to multitask and work efficiently across our internal system
Proficiency with Microsoft Office (Outlook, Teams)
Positive, professional attitude with a drive to succeed
Ability to understand and follow written, oral, and visual instructions
Prior remote-work experience
Ability to pass ACA certification tests when eligible
Spanish-speaking skills a plus

Key Skills

Active ListeningWritten CommunicationVerbal CommunicationProblem-SolvingAnalytical SkillsMultitaskingMicrosoft OfficeOutlookTeamsComplianceDocumentationTeamworkIntegrityCustomer ServiceEmpathySpanish-Speaking