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Service Advisor

3/5/2026

The Service Advisor assists customers by resolving issues with their trailers, scheduling service appointments, and ensuring customer satisfaction with the provided service. This role also supports the service manager by handling incoming calls, scheduling work, checking in customers, following up on parts, and providing work updates.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

AC Nelsen RV World is the oldest RV dealership in the world. And that means we are also the first RV dealership in the world. As the world’s first RV dealership, AC Nelsen RV World has been serving adventurers and travelers for decades, building a legacy of trust, expertise, and exceptional customer service. With unparalleled industry knowledge and the strongest manufacturer relationships, we're able to offer exclusive access to the Cherokee Patriot Edition, an upgraded Forest River Cherokee available nowhere else. Our long-standing reputation for reliability means customers can feel confident in choosing us for their RV needs, whether they are first-time buyers or seasoned enthusiasts. At AC Nelsen, we take pride in being more than just a dealership; we are part of the RVing community. Our commitment to providing top-tier service extends beyond the sale, with a well-established service facility at each location. We blend our rich tradition with modern innovation, offering a unique experience that only the one RV industry pioneer can provide. Generations of families have trusted us to deliver quality, value, and a piece of RV history. We are AC Nelsen RV World - Pioneers in RV, Masters of Adventure!

About the Role

Description

For 100 years, A.C. Nelsen has retained great prices, attentive service, and positive relationships with our customers and community. We are proud to have received the First Place Award of Best RV Dealer from Omaha Magazine's Best of Omaha, voted on by local readers.

We are currently searching for a full time customer service advisor to work in our fast-paced service department. As a service advisor with AC Nelsen RV, you help customers by assisting solving issues that they're having with their trailer, scheduling service appointments, and making sure that the customers are happy with the service that we provide. This position would also assist our service manager by:

Answering service department phone calls, directs calls to correct person or department
Scheduling work in and out of shop
Checking in customers
Following up with parts orders
Contacting customers with work updates
Performing administrative duties for service department, which include: correspondence, faxing, filing, follow-up emails, etc.

Benefits for this position include health, dental, vision, life insurance, disability, paid holidays, paid vacation, and a 401k plan with a generous company match! Plus, you get to work with a great group of co-workers and customers!

Requirements

The ideal candidate would have experience working in an auto or RV shop, or a related service field. If you don't have that experience, but are mechanically inclined and willing to learn, that works! Excellent customer service and organization skills are required, along with a team-focused attitude. The applicant must have an empathetic personality and be able to confer with all levels of customers. We prefer the applicant has experience using Microsoft office products and be computer literate and willing to learn our proprietary system. The applicant must be able to work in various environments including: outdoors, office, and shop area.

Key Skills

Customer ServiceSchedulingIssue ResolutionAnswering Phone CallsDirecting CallsChecking In CustomersParts Ordering Follow-upCustomer UpdatesCorrespondenceFaxingFilingFollow-up EmailsMechanical AptitudeOrganizationTeamworkEmpathy