Patient Care Coordinator - Front Desk | New Albany

Description

CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve.

As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives.

We are seeking a dependable and experienced individual to join our medical team as a part-time Patient Care Coordinator - Front Desk based in New Albany, OH with some travel to our Pickerington clinic.

Responsibilities

•   Greet and assist patients in a professional, compassionate manner; schedule appointments and maintain accurate patient records in the EHR.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in compliance with HIPAA and clinic standards.
• Verify insurance coverage and maintain patient accounts by obtaining, recording, and updating personal, insurance, and financial information at each visit.
• Serve as the primary point of contact for workers’ compensation patients and external stakeholders (employers, adjusters, case managers, attorneys), coordinating care, scheduling, and communication in alignment with approved services. 
• Collect co-pays, outstanding balances, and payments (cash, check, credit card); issue receipts and ensure funds are accurately balanced and secured per policy.
• Communicate clinic procedures, patient-related policies, and general information clearly and professionally; address routine patient questions and concerns.
• Apply appropriate customer service skills and proactive communication when interacting with patients, families, providers, and staff. 
• Assist ill, distressed, or vulnerable patients as needed, including responding to emergencies and arranging transportation when appropriate.
• Maintain a clean, safe, and welcoming patient waiting area and front office environment. 
• Monitor office inventory and equipment; anticipate supply needs, place and track orders, verify receipt, and coordinate equipment service or repairs.
• Maintain patient flow by notifying providers of patient arrivals, monitoring appointment schedules, and communicating service delays to ensure timely care.
• Ensure vendors and visitors sign in and wear appropriate identification in accordance with clinic protocols. 
• Scan and upload paper records to the appropriate patient charts in the EHR promptly and accurately.
• Open, sort, and distribute incoming mail; prepare and deliver outgoing mail as required.
• Demonstrate CPIhealth values – patient centered, nurturing, teamwork, integrity, and innovation – in every patient and workplace interaction. 
• Contributes to a collaborative team environment and perform other duties as assigned to support the mission, values, and operational needs of CPIhealth.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification and are subject to change as the employer's needs and the job change.

Requirements

• High School diploma or equivalent.
• Recent front desk experience in a medical setting.
• BLS certified preferred.
• Knowledge of medical terminology and medical environment a plus.
• Knowledge of insurance a plus.
• Exceptional customer service skills.
• Ability to multi-task, problem solve, and prioritize tasks based on urgency.
• Friendly, positive and professional demeanor.
• Ability to work cooperatively and communicate effectively with others.
• Flexibility, promptness, and desire to be a team player.
• Excellent organizational, oral, and written communication skills.
• Exceptional attention to detail with emphasis on accuracy and efficiency.