Program Manager II

Description

About Interfaith Community Services:

North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Program Manager 2/Veterans-Grants Per Diem role, you’ll oversee assigned Interfaith residential programs. The Program Manager II is responsible for grant compliance, staff supervision, and performs work to support the mission of Interfaith Community Services. The Program Manager II will work to ensure the achievement of program goals and objectives and contribute to program development and enhancement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee day-to-day operations of a residential program, ensuring a safe, supportive, and compliant living environment for residents
• Provide direct supervision, training, and professional development for all staff, including interns and volunteers
• Supervise and schedule rotating shifts of residential staff to maintain full staffing across days, nights, weekends, and holidays
• Ensure service delivery is in alignment with program goals and in compliance with grant and contract requirements.
• Ensure accurate documentation of incidents, shift reports, and resident progress in compliance with licensing and funder requirements
• Supervise all program activities, including outreach, enrollment, placement, training, and follow-up for grants to ensure that all projected goals are met.
• Collaborate with city staff, law enforcement, partner organizations, and community stakeholders to address homelessness effectively.
• Participate in hiring of staff for the program, conduct performance evaluations and monitor staff job performance to ensure high-quality service delivery
• Review assessments, case plans, progress notes, and other documentation, providing feedback and recommendations for best practices.
• Facilitate regular case management, staff and community meetings or training courses to support collaborative and effective service delivery.
• Maintain a safe and habitable facility by coordinating maintenance, inspections, and health and safety checks
• Support residents in communal living by addressing conflicts, enforcing rules consistently, and promoting a structured, respectful environment
• Support staff in identifying client barriers to housing, mental health, substance abuse, and other services, and develop long-term plans to maintain housing and achieve personal goals.
• Provide direct support as needed, including crisis management and case consultation.
• Facilitate client referrals to internal and external resources, ensuring seamless access to comprehensive support services.
• Lead and participate in outreach efforts to engage individuals experiencing homelessness, including street outreach and coordination with local agencies.
• Build and maintain strong community relationships to establish referral pathways into community-based programs.
• Ensure compliance with program goals/objectives and reporting pursuant to grants and contracts for departmental programs; help develop metrics for program accountability and success
• Work with other members of the management team to ensure successful communication and coordination between all programs, and participate in strategic planning
• Gather and provide operational statistics for internal and external reporting in a timely manner.
• Assist in the development and implementation of procedures to monitor and improve service delivery methods and administrative systems.
• Represent the program in community meetings, training sessions, and collaborative efforts to address homelessness.
• Maintain a strong working relationship with stakeholders, including elected officials, community activists, and service providers.
• Support the program director in evaluating program efficiency and effectiveness, workload distribution, and staff assignments.
• Assist the program director with administrative tasks, data management, and preparation of program reports as needed.
• Aid the program Director in grant writing, program development, and special projects
• Assists the program Director with budget development and compliance, and fiscal reporting
• Provide on-call leadership and respond to after-hours emergencies, crises, and critical incidents involving residents or the facility
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES: This position will be responsible for supervising staff within the assigned program. They will provide daily supervision of tasks as well as direction and Interfaith leadership to the team. They are responsible for recommending hiring and firing decisions, conducting corrective action as needed, conducting performance evaluations, and identifying and promoting professional development opportunities. Identifies areas where volunteers are needed and works with the Lead Volunteer Coordinator in recruiting new volunteers to help further their capacity to serve clients.

Requirements

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Bachelor’s degree in social work or related field required; equivalent combination of work experience and education may be considered in lieu of education, requirement
• Master’s degree in social work or related field, preferred
• 2+ years of experience working in a Social Services, nonprofit, or residential setting, required
• 2+ years of experience in a supervisory role or a role with increasing responsibility, required
• Valid CA Driver’s License
• Must have reliable transportation and possess and maintain valid proof of personal vehicle insurance coverage and insurability under the Company's insurance carrier standards.
• Bilingual (Spanish/English), preferred

SKILLSETS / ADDITIONAL REQUIREMENTS

• Requires knowledge and support of “Housing First” philosophy and strategies, as well as low-barrier shelters model
• Strong working knowledge of the grants and contracts
• Knowledge and skill in identifying housing for low-income individuals and families
• Knowledge of all guidelines and regulations in the Americans with Disability Act
• Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
• Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
• Strong organizational skills with excellent attention to detail and accuracy
• Ability to work independently while exercising sound judgment
• Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
• Knowledge of adult development and community and social service resources
• Excellent written and verbal communication skills
• Ability to work effectively within multidisciplinary and collaborative teams
• Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
• Demonstrates teamwork, cooperation, and a strong sense of urgency
• Ability to establish and maintain appropriate professional boundaries with clients
• Commitment to maintaining the confidentiality of client and employee information
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Demonstrated ability to lead, supervise, and support staff, including scheduling, performance management, and coaching
• Strong organizational, communication, and problem-solving skills with the ability to prioritize workloads and ensure program and operational goals are met

WORKING CONDITIONS / PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Primarily office-based work environment
• Frequent use of computers, phones, and standard office equipment
• Regular interaction with staff, clients, and external partners in a professional setting
• Ability to remain in a seated position for extended periods, with periodic standing and walking
• Ability to perform tasks requiring manual dexterity, including keyboarding, filing, and handling office materials
• Ability to occasionally move, lift, carry, push, or pull materials weighing up to 25–30 pounds
• Ability to bend, stoop, reach, and grasp as necessary to perform essential job functions
• Ability to communicate effectively and exchange information verbally and in writing
• Ability to provide 24/7 on-call management support, responding promptly to emergencies, staff issues, and resident crises outside of regular business hours
• Ability to perform essential job functions with or without reasonable accommodation

Location: On-site/Escondido

Hours: Monday-Friday: 8am-5pm

Salary: $75,820-$86,970

EMPLOYER BENEFITS:

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.