Customer Service Representative - Tackle Warehouse - San Luis Obispo, CA

Description

Starting Pay: $17.00 - $17.50 an hour

Hiring part time employees, 20 hours per week, for a closing shift. This shift requires working until 6 pm, and a Saturday shift is also required.

This position requires physically reporting to work in San Luis Obispo, Ca.

Sports Warehouse About Us

We are a growing e-commerce company that specializes in bass fishing, tennis, running, pickleball, equestrian, ice/roller hockey, roller derby, inline skating and skateboarding products. Our goal is to provide a top-notch customer shopping experience by recommending the right products and delivering the best possible service. We believe in striving for excellence while finding simple solutions to get the job done.

We are looking for reliable and personable individuals to help us build lasting relationships with our Tackle Warehouse customers as a phone CSR. Fishing experience is a plus but not a requirement!

Requirements

The ideal candidate will

• Enjoy fishing for fun and relaxation or sport.
• Experiential knowledge of fishing products, their purpose and benefits.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow co-workers and function as part of a team.
• Have the ability to multi-task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.

Required Skills

• Communicate clearly and professionally
• Listen well to customers and provide service in a friendly, patient and calm manner
• Take direction well and learn in a fast-paced environment
• Focus, maintain attention to detail and balance multiple duties in a dynamic environment
• Ability to work independently and productively prioritize tasks
• Recognize the need to ask for assistance.
• Previous customer service experience desired

Benefits & Perks

All Employees:

• Merchandise discounts with all Sports Warehouse companies
• Access to on-site fitness facility
• Paid sick time
• 401(k) and profit-sharing programs
• Opportunities for growth
• Employee appreciation events

Work Environment:

This role functions within a professional and collaborative office setting, regularly utilizing standard office equipment such as computers, tablets and phones for day-to-day tasks. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Regularly required to handle objects, type on a computer, use tablets and phones and computer software.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently required to sit in a stationary position for prolonged periods of time, in addition to occasionally moving about inside the building.
• Occasionally required to stand, stoop, bend, twist, reach, kneel, crouch or climb.
• Must regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items that weigh between 10 – 20 pounds and rarely lift and/or move items that weigh between 20 - 50 pounds.
• May require standing for prolonged periods of time and use of hands, fingers, wrists, and arms while stringing racquets.