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Front Desk Agent, PRN/On-Call

3/6/2026

The Front Desk Agent will register and assign rooms to guests, manage room keys, and handle incoming mail and messages. They must also answer inquiries about hotel services, provide directions, and maintain records of room availability and rates.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

The Holiday Inn Express & Suites Charlotte – Ballantyne welcomes you to our hotel conveniently located off of I-485. a. We’re located minutes from Ballantyne Corporate Park and less than 20 minutes from Uptown Charlotte. We’re convenient to Premier Inc., Accenture, Dentsply Sirona, Continental Tires and Siemens, to name a few. Whether visiting for business or pleasure, our complimentary Grab & Go Express Start™ breakfast is the perfect start to your day. Work out in our state-of-the-art, 24-hour fitness center. Get work done with our hotel's community table featuring a wireless charging station. Enjoy convenient access to I-485 with Carowinds and South Park Mall just minutes away. We’re also just 5 minutes from the Golf Club at Ballantyne and 30 minutes from the Sportsplex at Matthews. Looking for something more relaxing? Choose an afternoon sunning on the patio by our luxurious outdoor pool. We’re located just 5 miles from Charlotte Douglas International Airport, local breweries and restaurants. After a full day, relax in your beautifully appointed guest room or suite with premium bath amenities. Our signature Simply Smart Bedding will have you in dreamland in no time. We look forward to welcoming you!

About the Role

Description

The Holiday Inn Express Ballantyne Hotel is currently seeking an experienced dynamic and motivated front desk agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response. We are seeking an individual with a flexible schedule that can fill in 1st, 2nd or 3rd shift as needed.

Weekdays, weekends, and holidays may be required. 1st Shift 7a-3p, 2nd Shift 3p-11p, 3rd Shift Night Audit 11p-7a

Requirements

The responsibilities of the Front Desk Agent include but are not limited to:

Issue room key and escort instructions to Guest Service Agent or directly to guest.

Sort and track incoming mail and messages.

Transmit and receive messages using all communication avenues.

Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

Keep record of room availability and rate.

Compute bill, collect payment, and make change for guests.

Make, confirm, and cancel reservations via all communication avenues.

Ability to accurately use various office software.

Have a full working knowledge and expertise of each shift including night audit

Key Skills

Customer ServiceCommunicationProblem SolvingReservation ManagementNight AuditOffice Software ProficiencyCash HandlingGuest Relations