Hotel Security Agent

Description

Location: Westlake Village, CA

Classification: Non-Exempt (eligible for overtime)

Hourly Pay Range: $22.00 – $23.00 

Job Summary

Join our team! The Hotel Security Agent is responsible for ensuring a safe and secure environment for guests and team members by monitoring and patrolling the property and personnel. 

General Responsibilities 

• Secure the property, personnel, and guests by patrolling the premises, monitoring surveillance equipment, inspecting buildings, equipment, and access points, permitting entry to authorized individuals, and responding to safety or security concerns in a professional and courteous manner.
• Prevent losses and damage by reporting irregularities, informing violators of policies and procedures, and restraining trespassers when necessary.
• Maintain organizational stability and reputation by complying with all legal requirements and internal policies.
• Support team efforts by completing related tasks and contributing to overall operational goals.

Requirements

Core Skills & Abilities 

• Assess and respond to safety or emergency situations using sound judgment, company procedures, and established policies.
• Remain calm, composed, and professional in stressful, high-pressure, or time-sensitive situations.
• Interact professionally and courteously with guests and team members, demonstrating strong interpersonal skills and a service-oriented mindset.
• Utilize clear communication and de-escalation techniques to resolve situations whenever possible.
• Observe surroundings and identify potential safety concerns, maintaining strong situational awareness and communicating clearly via two-way radio or other communication systems.
• Follow policies and procedures while working independently, demonstrating reliability, accountability, and strong attention to detail.
• Strong written communication skills, with an emphasis on accurate and thorough incident reporting.

Preferred Qualifications 

• Minimum 1 year of experience in Security, Hospitality, Guest Relations, or Customer Service
• Valid California Proprietary Security Officer (PSO) license, or obtain within 90 days of hire
• Experience in hotels, resorts, or other high-volume guest environments

 Schedule 

• Mandatory availability to work Friday and Saturday evening shifts (6:00 PM – 2:30 AM) in both indoor and outdoor environments.
• Additional shifts may be offered based on business needs.

Requirements

• Valid Driver’s License 

Physical Requirements

The physical demands described here are representative of those associated with performing the essential functions of this position. Reasonable accommodations may be made in accordance with applicable federal and California law.

• Ability to stand and walk for the duration of the shift (typically 8 hours or longer)
• Ability to frequently bend, stoop, kneel, crouch, and reach with hands and arms
• Ability to use hands to handle, feel, and operate equipment
• Ability to view and work on a computer screen and operate a telephone or communication device for extended periods
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds, with or without assistance

Experience

• Security Guards: 1 year (Preferred)
• Guest Relations: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Equal Employment Opportunity 

 The Westlake Village Inn & Spa is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, sex, gender identity, gender expression, sexual orientation, age, disability, religion, pregnancy, genetic information, protected veteran status, or any other legally protected characteristic under federal, state, or local laws. 

* Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. This job description is not intended to be a complete list of all responsibilities, duties, or skills required and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.