Question
Full-time
2-5

2026-7883 Finance Analyst-Credit Control (Mid Shift)

3/6/2026

The Credit Controller executes daily operational activities for premium collection, chasing outstanding amounts from brokers to meet KPIs, and building strong relationships with stakeholders. Responsibilities also include analyzing transaction errors, liaising with internal teams for resolution, and accurately recording all collection steps in the online system.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

No

About The Company
Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company. Arch Global Services Philippines is part of Arch Global Services Organization, a subsidiary company of Arch Capital Group Ltd. (ACGL). ACGL is a Bermuda-based company that provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries. Arch Global Services Philippines is a Philippine based company with headquarters in Manila and a satellite office in Cebu. We provide support to subsidiaries of ACGL in areas of Information Technology, Finance, Actuary, Claims processing, BPO services etc. WHAT CAN YOU EXPECT FROM OUR COMPANY? • A values driven culture where you are given the chance to build a career while doing something you love • A great chance to work with the industry's finest professionals. • Performance recognition and opportunities for training and development • Be a part of a growing company with a focus on customer support and excellence in execution
About the Role

Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

The credit controller is responsible for analysis and recording of various credit control transactions, cash collection and monitoring. The candidate will be responsible for their own portfolio of brokers which includes sending statements, preparing reconciliations, liaising with brokers and their finance departments, preparing and generating various reports with a focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the Credit Control across London, Manchester and Birmingham.

Responsiblities:

  • Execute daily operational activity for the collection and resolution of outstanding premium.
  • Chase outstanding premiums from Brokers as per the Company Procedure achieving Monthly/Quarterly/Annual KPI’s.
  • Build strong relationships with internal and external stakeholders to progress collection process
  • Manage Credit Control Mailbox – respond to internal and external queries.
  • Analyse and identify inconsistencies and recording errors in booked premium transactions. Liaise with internal Underwriting Assistants responsible for the transaction to investigate and ensure prompt resolution of errors.
  • Meet regularly with internal Underwriting Assistants to review Gap and Escalation Reports. Take necessary actions for resolution of each item.

                 - Work closely with the Cash Allocation team in respect of identifying cash receipts in for Non-                                Bureau items.

                 - Assist Cash Postings with the resolution of unallocated cash, providing constructive feedback on                       issues which have resulted in mis-posting to unallocated cash.

  • Record all steps and transactions taken to collect the premium by updating the Online Aged Debt System (CreditSee).
  • Contribute to various monthly reports and ad hoc analysis

Qualifications

  • Strong Excel Skills
  • General Insurance Credit Control or Cash Allocation background
  • London Market Insurance experience (in particular, Lloyd’s systems LAE, LPC, LORS) is desirable
  • Analytical problem solving approach, ability to identify and analyse problems, creating and implementing solutions, decision making skills
  • Good communication and interpersonal skills. Sound Customer Service Skills. Conversing with external clients.
  • Good attention to detail
  • Professional in manner and presentation
  • Ability to work unsupervised, prioritise, time management skills and meeting deadlines, pro-active and team player
  • Knowledge of and experience with SSP or IRIS system is a positive but not essential

Additional Information

  • Bachelor's degree
Key Skills
ExcelCredit ControlCash AllocationGeneral InsuranceLloyd’s SystemsLAELPCLORSProblem SolvingCommunicationInterpersonal SkillsCustomer ServiceAttention To DetailTime ManagementSSPIRIS
Categories
Finance & AccountingAdministrative
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