Credit Control Assistant (Debt Collection)

3/6/2026

The assistant will closely monitor post-loan cases to identify overdue repayments and minimize credit losses, performing phone dunning and sending reminders to delinquent clients professionally. Responsibilities also include communicating with and monitoring external debt collection agencies and liaising internally to resolve outstanding accounts.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Founded in 1997, Konew Financial Express Limited, a principal member of Konew FinTech Group, is a leading company in mortgage loan and property Finance industry. With more than 200 employees in Hong Kong, Taiwan and China branches, we offer professional one-stop mortgage service and innovative solutions to satisfy our customer’s financial needs. We are committed to maintaining the first-class service and high standard of excellence. At its foundation are three core values — embrace courtesy, driving change and building capabilities, enabling us to achieve strategic ambition and drive sustainable business growth.

About the Role

Closely monitor all post-loan cases and identify overdue repayment to minimise credit losses from time to time
Perform phone dunning and/or reminder message to delinquent clients in professional manner
Communicate and monitor performance of appointed external parties including debt collection agencies, etc.
Liaise with different internal parties in resolving disputes and outstanding accounts
Prepare debt collection status report
Provide general administration and clerical support to the team
Handle enquiries related to collection matters
Participate in ad-hoc projects as assigned

Tertiary education, or equivalent qualifications at HKQF level 3
Minimum 1 year working experience in sales support or customer service, preferably in credit control and debt collection operations
Proficiency in both English and Chinese
Strong self-motivation, with ability to work independently and under pressure
Good interpersonal, negotiation and problem-solving skill
Maintain a positive, empathetic and professional attitude toward customers at all time
Proficiency in MS Office
Immediate available is highly preferred

Attractive remuneration package
Career progression opportunities
Discretionary performance bonus
Medical & Dental insurance
Birthday leave
Anniversary leave
Study leave
Study subsidy scheme
Employee property loan / personal loan scheme
Numerous other staff benefits

Key Skills

Phone DunningDebt Collection Agencies MonitoringDispute ResolutionReportingAdministrationClerical SupportInterpersonal SkillsNegotiationProblem-SolvingSelf-MotivationWorking Under PressureMS Office Proficiency