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Claims Support Specialist (De Smet)

3/6/2026

This role involves handling various claims customer service and secretarial tasks, including assisting incoming callers such as agents, policyholders, and claimants with inquiries. The specialist will also verify policy coverage and provide necessary support to the Claims Coordinator, Supervisor, and Manager.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

No

About The Company
Goodville Mutual was founded in 1926 by a small group of Mennonite aware of the growing need for automobile insurance in Lancaster County, Pennsylvania. They created a company on the principle of bearing one another's burdens. Although this vision reflected the Anabaptist beliefs of service and mutual aid, it was agreed that the company would serve the wider community. Since 1926, Goodville Mutual has enjoyed growth and stability and has expanded to include coverage for homes, small businesses, farms, and churches in eight states. With strong support from professional independent agents who have been the cornerstone of our success, Goodville Mutual currently has annual revenues exceeding $182 million, with assets exceeding $405 million. Goodville Mutual is rated "A" (Excellent) by A.M. Best, an independent opinion of financial strength and ability to meet our ongoing insurance policy and contract obligations. In addition, Goodville is proud to be included in the list of Ward's Top 50 insurance companies in the nation for 14 consecutive years. This honor recognizes Goodville's financial stability, consistency, and superior financial performance over the long term. Goodville Mutual is committed to providing comprehensive property and casualty insurance products of the highest quality and to conduct our business by biblical principles of love, justice, and integrity.
About the Role

Description

This position is responsible for performing a variety of claims customer service and secretarial duties, providing claims customer service to incoming callers, including agents, policyholders and claimants, verifying policy coverage and assisting the Claims Coordinator, Claims Supervisor and Claims Manager as needed.

Requirements

a. Assist customers with claim inquiries.

b. Open, index, and scan incoming mail.

c. Notify adjusters of incoming documents/mail and any other messages.

d. Ensure proper mailing of claim checks and other daily correspondence.

e. Monitor claims email

f. Verify coverage on loss, build claims in the All Points system and send to appropriate adjuster.

g. Verify coverage and pay bills for glass claims through independent vendor.

h. Attend claim seminars and participate in claim associations.

i. Perform other duties as assigned by Claims Manager and Claims Coordinator III

Key Skills
Customer ServiceSecretarial DutiesPolicy Coverage VerificationClaims ProcessingDocument IndexingScanningMailingEmail MonitoringClaims BuildingVendor ManagementClaim SeminarsClaim Associations
Categories
Customer Service & SupportAdministrativeFinance & Accounting
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Claims Support Specialist (De Smet) - InterviewPal Jobs