Community Relations Counselor

Description

At Tenfold Senior Living, you’ll make a difference for our residents—and for yourself.

Interested in joining a creative and fun team that is constantly pushing the envelope, developing deep and meaningful relationships with prospective senior residents and their families? Finding more purpose in your day.

Become part of a connected community where you’ll work every day with amazing teammates and seniors, building relationships with people who truly appreciate your contribution. You’ll find opportunities to build your skills and your career.

Ultimate Responsibility: To develop a relationship with prospective residents and their families focused on education and empathy to attract and move in new residents who are well fit for our community.

Other primary responsibilities include:

• Assist in the overall management of the prospective resident marketing pipeline and move in process, guiding prospects and their families through their emotional journey into our community
• Tracking all activity in WelcomeHome CRM, a digital customer relationship management platform designed for the senior living industry
• Open to coaching and growth in creating meaningful relationship with prospective residents and their families
• Assist in developing and executing thoughtful and creative marketing strategies to target prospective residents and their families, generating new leads
• Professionally and confidently represent Tenfold and our brand to the larger community, including outreach to referral sources, medical providers, support groups and local government officials
• Assist in managing the move in process for all new residents, including gathering required information and forms and preparing the residency agreement and move in signing package
• Support residents during their move in and nesting, including facilitating introductions to key team members and resident ambassadors

Requirements

Qualifications:

• Associates degree or higher, strongly preferred
• 2+years of experience in a direct-to-consumer relationship marketing role
• Strong technology skills and competence
• Experience or interest in interacting with and deeply relating to seniors
• Meets all applicable licensing and background requirements to work in a licensed RCFE
• Exceptional written and verbal communication skills
• Alignment with Tenfold core values: curiosity, creativity, resilience, compassion, intention and contribution
• Ability to work Tuesday - Saturday, required.

Benefits:

• Medical, dental and vision coverage, eligibility the first of the month following initial 30 days of employment
• 401k plan
• Life and disability insurance
• Flexible spending plan
• 15 days of PTO annually, with increased days after year four
• 6 paid holidays annually
• Free daily lunch
• Paid professional development

We maintain a COVID-safe environment. All team members and residents must be fully vaccinated or be eligible for a reasonable accommodation due to medical or sincerely held religious reasons.

Tenfold is committed to advancing diversity, equity and inclusion within our organization and communities.