Food and Beverage Outlet Supervisor - Sorella

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

The food and beverage outlet supervisor is responsible for providing guidance and daily supervision to staff in the department.

ESSENTIAL RESPONSIBILITIES 

 -Supports and administers operational goals and monitors achievements of performance and profit objectives

- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction

- Responsible for supporting compliance to departmental budgets

- Ensures customer service standards are followed by all team members and addresses issues as they arise

- Assists in maintenance of cost control methods and procedures by monitoring pars and inventory

- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction

- Follows established quality assurance procedures to ensure acceptable health department and customer service standards

- Responds to guest needs and reports problems to Manager

- Assists Manager with administrative duties, as assigned

- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift

- Assists in cleaning and reset of F&B Outlet as necessary during assigned shift

- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard

- Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team

- Manages work procedures and expedites workflow

- Provides coaching and counseling to team members

- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

- Must be 21 years of age

- High School Diploma or GED; or two years of previous customer service experience; or combination of education and experience

- Five years’ experience in Food & Beverage preferred, but not required

- Ability to perform basic math skills

- Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

- Must be proficient in Microsoft Office programs

- Excellent motivational, communication, and customer service skills required

- Must have knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment

- Must be able to work any day of the week and any shift, including holidays and weekends

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY