Clerical Support Clerk (Office Admin) - Lily Lee Community Health Center

Salary Details

Job Summary

Come work as a Clerical Support Clerk with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Clerical Support Clerk to join the Integrated Care team at the Lily Lee Community Health Centre in Vancouver, BC. Apply today to join our team!

About Community Health Centers (CHC): 

CHCs offer clinic services, referral services, support groups, therapy and ambulatory nutrition care, and a full range of addiction and mental health services, to those who are living with complex psychosocial and clinical needs, who are vulnerable and underserved, and who require a higher intensity of services to achieve and maintain functional stability. Each clinic is staffed with Integrated Care Teams (ICTs) to care for people who experience barriers accessing services, have no primary care providers and are challenged by complex health concerns (including psycho-social, physical, mental health and addiction co-morbidities). Each ICT provides care on-site and via outreach, with nurses, social workers, counselloers, peer specialists, community liaison workers, family physicians, nurse practitioners, and psychiatrists. ICTs are supported on-site by more specialized care providers: wound care clinicians, palliative care nurses, OTs, dieticians, and many other disciplines. 

Lily Lee Community Health Centre (CHC) serves the Downtown Eastside, Gastown, and Strathcona communities. ​We provide a range of health care and support services to people who have acute, chronic, palliative or rehabilitative health care needs.  

As a Clerical Support Clerk you will:

• Work across multiple sites/clinics/services carrying out a variety of customer service, transcription, client bookings (referrals, screening, registration), reception and clerical support functions to support Integrated Care Teams and/or Community Care Services.
• Work in collaboration with the Integrated Care Teams, Community Care Services and the Fee for Service GP Partnerships and the framework of the concept of the client and family care model and the DTES 2nd generation strategy as well as the established vision and values of the organization.

Qualifications

Education & Experience

• Grade 12.
• Office Administration Certificate, Medical Terminology and one year recent related experience working with individuals with primary care, mental health or substance use health concerns or an equivalent combination of training and experience.

Knowledge, Skills & Abilities

• Exceptional customer service and communication skills.
• Knowledge of community, social and mental health resources in the DTES.
• Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people.
• Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.
• Knowledge of appropriate Mental Health Act, Adult Guardianship, Public Health Act as it relates to the rights and obligations of clients and staff.
• Ability to identify emotional, social, or environmental barriers and intervene to eliminate stigma.
• Ability to work both independently and collaboratively as a member of an interdisciplinary team.
• Ability to communicate effectively, both verbally and in writing with clients, families, team members, other groups and community agency personnel.
• Working knowledge of office procedures.
• Ability to operate a multi-line switchboard/phone system.
• Ability to keyboard 5,000 keystrokes per hour.
• Business writing skills.
• Knowledge of basic accounting principles.
• Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action.
• Ability to organize and prioritize.
• Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
• Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
• Demonstrated skill in using a variety of EMR systems, office equipment and computer software programs.
• Demonstrated ability to work independently and within a team.
• Ability to prioritize and organize workload and meet deadlines.
• Demonstrated ability to troubleshoot and solve software related problems.
• Physical ability to perform the duties of the position.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.