Membership Manager | Beenleigh

About Goodlife Health Clubs:

As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

As both a service provider and employer our mission is simple: Move people to achieve great things.

The Opportunity: 

The Membership Manager (MM) plays a pivotal role in shaping the growth and energy of the club. Leading a high-performing team of Member Support Consultants (MSCs), the MM drives sustainable membership growth through both acquisition and retention, while creating a welcoming, engaging environment that keeps members coming back. 

This role carries end-to-end accountability for joiners, leavers and net member growth, alongside oversight of front desk operations and the delivery of best-in-class service standards. As a coach and mentor, the MM equips their team with the skills, confidence and clarity to succeed. Blending commercial acumen with strong sales capability and people-first leadership, the Membership Manager builds a culture that inspires prospective members to take action — and supports existing members to stay committed to their fitness journey. 

Key Responsibilities: 

• Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets 

• Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team 

• Create a structure to ensure that the MSC team achieves their daily minimum performance criteria 

• Assist with the delivery of sales training to develop the MSC team 

• Achieve member retention and growth budgets on a monthly basis 

• Ensure that enquiries via phone, email or in person are responded to within 24 hours 

• Support the Club and Regional Manager in developing initiatives to drive membership growth 

• Support the Club Manager in developing the MSC fortnightly roster 

About you: 

• Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs 

• An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling 

• Previous experience of managing the customer journey to achieve successful customer outcomes – an understanding of customer retention strategies and metrics is highly regarded 

• Previous experience of managing and mentoring a team 

• Ability to set and motivate others towards a goal 

• Experience using business computer systems 

• Current First Aid and CPR certificates

What we can offer you:

A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

In addition, we offer:

• A realistic OTE of $85,000 (made up of base salary, plus commission), plus super

• A complimentary all-access Goodlife membership

• Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”

• Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines