Medical Receptionist

Description

The Front Desk Medical Receptionist is responsible for providing excellent patient service while supporting front office operations, including patient check-in and check-out, scheduling, payment processing, and coordination with clinical and billing teams.

Essential Duties and Responsibilities

• Greet patients upon arrival, check them in, and obtain insurance information and any other required data.
• Provide new and returning patients with intake forms, office policies, and legally required documents.
• Forward completed new patient paperwork to Medical Records in a timely manner.
• Prepare patient superbills 24–48 hours prior to scheduled appointments by confirming insurance verification, referral status (when required), and identifying any balances on the superbill for collection.
• Generate patient statements for outstanding balances and attach them to superbills for collection at check-in.
• Collect and process patient payments, including co-pays, co-insurance, past-due balances, and payments for uninsured visits.
• Accurately and timely post patient payments in eClinicalWorks (eCW).
• Direct patient billing questions or concerns to the Billing team as appropriate.
• Provide guidance and support to patients while maintaining a professional and courteous demeanor.
• Validate superbills in accordance with the 48-hour rule to allow time for provider documentation updates. (i.e. today’s visits should not be validated for 48-hours to allow time for the provider to make any corrections to his/her notes)
• Balance end-of-day receipts and reconcile daily transactions.
• Submit end-of-day receipts and cash to Accounting each business day.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Screen solicitors professionally and courteously for relevance to organizational needs.
• Facilitate patient flow and communicate delays to patients and clinical staff as needed.
• Schedule patients follow-up appointments.
• Perform other related duties as assigned.
• Comply with all company goals, objectives, and policies.

Requirements

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem solving: Identify and resolve problems in a timely manner.
• Versatile: Ability to multi-task and complete requested tasks required by manager.
• Teamwork: Exhibit objectivity and openness to others’ views. Contributes to building a positive work environment.
• Detail-oriented: Meet productivity standards while demonstrating accuracy and thoroughness.

Required Knowledge and Skills:

• Must be familiar with various insurance plans.
• Demonstrated ability to thrive in a fast-paced setting while managing competing demands.
• Superior communication skills both verbal and written. Ability to speak clearly and respond well to patient’s questions.
• Outstanding customer service skills.
• Ability to listen to get clarification from patients.
• Experience with eCW.

Education and Experience:

• High School Diploma or equivalent
• Customer service: 1 year (Preferred)
• Working in a Medical Office setting: 1-2 years (Preferred)
• Medical Terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)