Host/Hostess

Description

Job Title: Host/Hostess

Department: Food & Beverage

Immediate Supervisor: Lead Floor Manager

Classification: Non-Exempt, Hourly

Job Summary: The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the hostess.

Job Tasks/Duties

• The hostess will answer phones and take dining reservations for members and guests. Set up the podium each shift with clean menus and be aware of the food specials. The hostess will take to-go orders and find a server that is not busy to place and ready the order. The hostess often has to make decisions about where a group will sit in the restaurant. 
• The hostess directs and instructs the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.
• Should a party have special needs or request accommodations, the hostess ensure the group's requirements are met. This may include services needed for small children, as well as for individuals with disabilities or food allergies.
• Hostesses greet guests as they arrive and take them to their seats. They also provide a menu and wine list. They may answer immediate questions the patrons have. 
• The hostess also inspects and maintains the dining facilities. They do by instructing the buss personnel and waiters. They may be required to spot cleanliness problems and to help clear tables to facilitate customer needs.

Physical Demands and Work Environment

• Required to stand for long period. 

This is a general description. You may be required to perform other duties as requested by your manager.