Scheduling Specialist

3/11/2026

The Scheduling Specialist will manage incoming calls, provide customer service, and schedule patient appointments across all clinics. They will also conduct outreach calls for chronic conditions and preventative services, and assist patients with telehealth appointment preparation.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

The Waianae Coast Comprehensive Health Center, established in 1972, is the oldest of the 15 community health centers in the state and the largest employer on the Waiʻanae coast. WCCHC employs 700+ staff that work throughout its main center in Waiʻanae, satellite clinics in Nānākuli, Waiʻanae, Kapolei, Waipahu and Ewa, a school-based dental clinic and six school-based primary care clinics in Waiʻanae and Nānākuli, and other business and program sites throughout the Waiʻanae Coast/West Oʻahu. The Health Center’s mission just begins to tell our story: "The Waianae Coast Comprehensive Health Center is a healing center that provides accessible and affordable medical and traditional healing services with aloha. The Health Center is a learning center that offers health career training to ensure a better future for our community. The Health Center is also an innovator, using leading edge technology to deliver the highest quality of health care services.” The vision of our community founders, to offer comprehensive health services, has guided the development of services and activities for our patient centered health care home, which includes: Primary Care Clinics (Adult Medicine, Family Practice, Pediatric Health, Women’s Health), Dental, 24-hour Emergency Medical Services, 24-hour Laboratory, 24-hour Imaging, School-based/Adolescent Health Centers and School-based Dental, KWIC-Walk-in Clinics, Behavioral Health, Substance Abuse Treatment, Pain Management, Pharmacy, Mammography, Vision Services. Specialists: Dermatology, Endocrinology, General Surgery, Nephrology, Obstetrics/Gynecology, Orthopedics, Ophthalmology, Optometry, Podiatry, Psychiatry, Pulmonology, and Wound Care. Case Management/Care Coordination, Chronic Disease Management, Exercise/Fitness activities (Fitness Gym, Walking Trails, Yoga, Zumba, and more), Integrative Weight Management, Family Planning, Farmers’ Markets, Health Education, Community Wellness, Homeless Outreach, Native Hawaiian

About the Role

POSITION SUMMARY:

The Scheduling Specialist works, under the direct supervision and in close collaboration with the Call Center Manager (CCM). This position is responsible answering all incoming calls providing exceptional customer service.

This position will schedule patients for all across all clinics within the health center. Scheduler will use their knowledge and scheduling tools to meet the patient’s appointment needs in an accurate and timely manner.

This position will perform outreach scheduling calls as assigned and when call volume is low. Outreach is done to ensure patients are following up on chronic conditions, preventative services and connecting with their assigned PCP as identified by the clinical teams.

This position is responsible for assisting patients in preparing to connect electronically for their upcoming telehealth appointment. Specialist will reach out to patients and assess their ability to connect with MEND. Specialist will educate patient on connection process and connect with them on “test visit connections” prior to their scheduled appointment. This position actively participates in special activities of the Department.

EDUCATION / EXPERIENCE:

1. High School Diploma or equivalent required

2. Experience using a practice management system required

3. A minimum of one (1) year experience working in a medical setting preferred

An Equal Employment Opportunity / Affirmative Action Employer

Key Skills

Customer ServiceSchedulingPatient OutreachTelehealthElectronic Health RecordsCommunication