Product Support Engineer

Description

Revere Copper Products is looking for a Product Support Engineer to join our respected team of professionals in Rome, NY. Founded by Paul Revere in 1801, our company is one of the finest copper manufacturers in the world. We have over one million square feet of manufacturing space in Rome, NY. We are an employee-owned company, competing in the architectural, electrical, data center, telecommunications, air conditioning, industrial machinery, equipment, automotive, antimicrobial, and other emerging markets. We proudly work as a team in a safe, environmentally sound and ethical manner to achieve absolute customer satisfaction through superior quality and reliability. We strive to continue the pioneering tradition of our founder, Paul Revere.

Revere offers a competitive salary and benefit package in a highly rewarding and motivating work environment focused on bringing out the best efforts and contributions of all employees.

Requirements

Summary:

Member of the Technical Sales Team. Function as liaison between the Operations team, Sales team, and Revere’s customers. Provide support to Architectural Services. Monitor, control, and make recommendations for improvements to various phases of manufacturing processes and equipment to ensure alignment between product quality and customer expectations. Specify processing steps and processing parameters to manufacture Rolled Products to meet customer product requirements. Communicate with sales and the customers in a timely manner on matters relating to technical support, including inquiries for new products and addressing quality concerns. 

Duties and Responsibilities:

• Review of customer requirements and specifications against manufacturing capabilities. 
• Review and make recommendations for changes to Revere ASTM/CDA representatives on various documentation and standards as requested. 
• Complete and maintain various APQP demands, including PPAP’s, Part Warrants, etc. 
• Lead /participate in Mill Tours to visiting Customers, Vendors, and Community Members.
• Provide technical training for customers relating to Revere’s processes and products. 
• Provide field support to customers as required to investigate nonconforming products, new product development, or process optimization. 
• Attend Architectural trade shows. 
• Attend periodic meetings with Operations, Quality, and Sales & Marketing. 
• Participates in Audits by Independent 3rd Parties and Customers. 
• Perform Internal Audits, write audit findings, lead discussions at Audit Closing Meetings.
• Performs metallographic investigations on various samples to help determine root cause of defects when necessary. 
• Reports Key Process and Product Metrics to various levels of the organization. 
• Determining alternative processing options to best utilize capacity on mill machinery. 

Assure processes used to manufacture products meet or exceed customer and industry expectations. 

• Evaluate Customer Inquiries for manufacturability and advise Customer Support and Marketing of unusual requirements that would affect lead-time and production cost/efficiency. 

Utilize Process Engineering Methods to Create and Modify: 

• Product Masters 
• Process Masters 
• Customer (Testing) Element Files 
• Packaging Instructions 
• New Material Request Documentation for new and experimental materials used in processing and/or testing. 

Review and respond to customer complaints and corrective action requests: 

• Prescribe type of root cause analysis tools to be used in investigations 
• Reports Root Cause and Corrective Actions on Customer Complaints with support of Quality Assurance & Production 
• Refer off-quality products to affected Customers through Customer Support 
• Visit Customers, Outside Processors and MRO Vendors plants as necessary. 

Uses various diagnostic equipment and tools to monitor different Process Parameters.

• These include; dimensional gauging tools, thermometric devices, process data recording devices, hand-held tools, hand-held Profilometers, etc.

Qualifications:

Minimum:

•  1 – 3 years’ experience in Process Engineering or Quality Assurance in the production of Primary Metals (Steel, Aluminum, Copper) with knowledge and understanding of the relationship between process inputs and outputs. 

Preferred:

•  3 – 5 years of experience in the manufacture and quality management of primary metals (Copper, Steel, Aluminum), Mechanical and Physical material testing of metals. 
• Experience in Problem Solving Methodology, Containment and Corrective Action Processes, APQP techniques. 
• Thorough knowledge of Statistical Process Control techniques. 

Special Demands:

• Lifting/Handling various product samples that may have sharp edges or burrs. 
• Exposure to Corrosive and volatile process Chemicals. 
• Extremities of Heat/Cold mill environments. 
• Possible dusty/smoky environments. 
• Loud noise environments. 
• Walking distances up to ¼ mile between various locations within the mill. 
• Climbing/Descending Stairs and Ladders within the mill and offices. 
• Exposure to mobile equipment and overhead cranes. 
• Standing for long periods. 
• Possible slippery floors and walkways. 
• Outdoor work is possible. 
• Reduced lighting environments are possible. 
• Proximity to moving machinery. 
• Occasional overnight travel. 

Education / Training:

Minimum:

• Bachelor’s degree in a Physical Science (Physics, Chemistry) or Mechanical Engineering, Mechanical Technology, or Chemical Engineering. 
• Knowledge of Statistical Techniques is a plus. 
• Proficiency in Microsoft Office products. 

Preferred:

• Bachelor’s degree in Material Science, Extractive Metallurgy, or Refractory Engineering. Six Sigma Certification, and experience in APQP methodology. 
• Graduate studies or Master’s degree. 

Schedule:

• Monday to Friday

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance