Patient Education Manager

Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The Patient Education Manager is responsible for overseeing all Gifthealth Patient Education Specialists. This role is accountable for driving exceptional patient and client experiences through effective patient care management, operational excellence, and continuous improvement. This role is both strategic and hands-on, balancing people leadership, performance management, and process optimization to deliver measurable improvements in patient and client satisfaction.

We are seeking a Patient Education Specialists to partner cross-functionally to resolve complex issues at scale, improve satisfaction metrics, and ensure the Patient Education Specialists team operates efficiently, compliantly, and consistently. This position plays a key role in supporting the Customer Success Team, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Key Responsibilities

• Leads the patient education team by providing direction, mentorship, and performance feedback to ensure high-quality, evidence-based educational services
• Oversees daily operations of the patient education program, including workflow management, resource allocation, and compliance with organizational and regulatory standards
• Manages the coordination, quality, and consistency of patient education experiences, guiding staff in delivering effective, evidence-based instruction that supports patient understanding and outcomes
• Develops and tracks key performance metrics for the patient education program, evaluating staff performance, identifying trends, and implementing improvements to ensure high-quality, measurable educational outcomes
• Drives strategic initiatives that advance the patient education program, aligning goals with organizational priorities and fostering innovation in patient learning and engagement
• Ensures compliance with organizational policies and regulatory requirements by maintaining accurate documentation, overseeing reporting processes, and implementing governance practices that support the quality and integrity of patient education services

Qualifications

• Education: 
• Bachelor’s degree in nursing (Required)
• Training in Pediatric and Adult Education; Certified Diabetes Care and Education Specialist; Prior Authorization experience; Obesity Management (Preferred)
• Licensure/Certification: Active nursing license
• Experience: 
• 5-8 years of clinical nursing experience (Required)
• 10+ years of clinical nursing experience (Preferred)
• Knowledge, Skills, & Abilities:  
• Knowledge of nursing principles, practices, and standards of care; adult learning principles; common medical conditions, treatments, medications, and diagnostic procedures; regulatory and accreditation standards, patient-centered communication, and quality improvement and outcomes measurement (Required)
• Knowledge of pharmacy operations, chronic disease management, preventative care, and wellness education; and emerging treatment protocols (Preferred)
• Advanced written, verbal, and interpersonal communication skills (Required)
• Excellent leadership and performance management skills (Required)
• Program design, project management, and curriculum development skills (Required)
• Advanced curriculum design, facilitation, and train-the-trainer skills (Preferred)
• Ability to lead a team to consistent, high-quality delivery of desired patient outcomes (Required)
• Ability to manage competing priorities and drive continuous improvement (Required)
• Ability to lead strategic initiatives and manage vendor relationships and content standards (Preferred)

Work Environment

• Location: On-site 
• Schedule: Availability from 8:00 A.M. to 8:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
• Regular meetings with internal Patient Education, Customer Success, Pharmacy Operations, and senior leadership teams. This role may also have meetings with external vendor and consultant partner representatives

Key Essential Functions

• Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
• Must be able to work on a computer for the entire shift
• Must be able to attend virtual meetings with cross-functional teams

Employment Classification

Status: Full-time
FLSA: Exempt 

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. 

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.