Customer Service Agent

3/11/2026

The role involves handling inbound customer phone calls, scheduling estimate appointments, and assisting customers with various service inquiries. Responsibilities also include verifying customer data, performing data entry, and ensuring call quality assurance.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Headquartered in Twinsburg, OH, a suburb of Cleveland, Great Day Improvements is a vertically integrated, direct-to-consumer provider of premium home improvement products including Patio Enclosures, Stanek Windows, Hartshorn Custom Contracting, Apex Energy Solutions, Universal Windows Direct, The Bath Authority, Champion Windows & Home Exteriors, Your Home Improvement Company, K-Designers, Leafguard, and Englert. Great Day has an expanding workforce of over 4,500 employees in over 280 locations across the US. The company has been named to REMODELING Magazine’s 550 List and Qualified Remodeler’s Top 500 List, and is among Inc. Magazine’s fastest growing private companies.

About the Role

Overview

If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Sharonville headquarters.

The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.

Responsibilities

* Inbound customer phone calls

* Scheduling customer estimate appointments

* Assisting customers with service inquiries

* Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available

* Data entry

* Call quality assurance

* Reporting

* Other duties as assigned

Qualifications

* 1-3 years’ experience working in a customer service, office or call center environment

* Excellent customer service skills both written and verbal

* Strong, accurate data entry skills

* Process focused - structure and consistency is key

* Strong attention to detail

* The ability to successfully work as part of a team

* Self-starter

* Ability to multi-task

* Appointments Plus/CRM knowledge a plus

Champion Window is an Equal Employment Opportunity Employer

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

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If you need assistance with completing the online application due to a disability, please contact Champion Window.

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Key Skills

Customer ServicePhone CallsSchedulingService InquiriesData EntryCall Quality AssuranceReportingAttention To DetailTeamworkSelf-starterMulti-taskingCRM Knowledge