Host

Description

The Host plays an essential role in shaping the guest’s first and last impression of Won’t Stop Hospitality. Energetic, friendly, professional, and confident, the Host provides a warm and organized welcome to every guest. This position is responsible for managing the flow of the restaurant through strategic seating, efficient communication, and calm composure during high-volume periods. The Host upholds Won’t Stop Hospitality’s radically different and radically better guest experience by embodying the company’s core values and maintaining a professional, polished demeanor.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Promptly make eye contact, smile, and greet each guest as they enter the restaurant.
• Warmly welcome guests and determine the most efficient way to accommodate their dining experience.
• Maintain flow and rotation of seating to ensure smooth service and balanced sections.
• Practice keen organizational acumen and communicate seating needs effectively to service and management teams.
• Answer phone calls, manage reservations, and respond to guest inquiries with professionalism and accuracy.
• Maintain an accurate waitlist, quoting realistic wait times and providing updates as needed.
• Assist service staff with bussing, cleaning, and resetting tables to maximize seating efficiency.
• Observe guest body language and dining patterns to proactively communicate needs to service staff.
• Complete each dining experience with a warm farewell and sincere invitation for a return visit.
• Maintain composure and a welcoming demeanor during peak service hours.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES:

• Strong attention to detail and commitment to cleanliness and organization.
• Ability to work efficiently and calmly in a fast-paced environment.
• Excellent teamwork and communication skills.
• Ability to anticipate needs and respond proactively to both guest and team requirements.
• High integrity, reliability, and openness to feedback.
• Ability to work in a fast-paced environment with multiple priorities.
• Professional demeanor and guest-centered mindset.
• Team-oriented with strong interpersonal and communication skills

SUPERVISORY RESPONSIBILITIES: This position does not have direct supervisory responsibilities but is expected to work collaboratively under the direction of the General Manager and Assistant Manager.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE: Previous restaurant or kitchen experience preferred. Must demonstrate basic understanding of food handling, sanitation, and prep procedures.

LANGUAGE SKILLS: Ability to read, write and speak fluently, in the primary language of the property location.

REASONING ABILITY: Ability to apply common sense, define problems, collect data and notify management when necessary. Ability to successfully re-prioritize tasks in a moment’s notice.

MATHEMATICAL SKILLS: Must be able to perform simple mathematical calculations.

CONFIDENTIALITY: Due to the sensitive nature of the information dealt with, all job-related information will be held in strictest confidence unless otherwise directed by the CEO or CHRO.

Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.  

Environment: Work is performed primarily in a restaurant setting with public contact and frequent interruptions. 

Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting; to stand or sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to heavy amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. 

It is the policy of Won’t Stop Operations that qualified individuals with disabilities are not discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Furthermore, it is the policy of Won’t Stop Operations to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. Won’t Stop Operations is prepared to modify or adjust the job application process, the job itself, or the work environment to make reasonable accommodations for the known physical or mental limitations of an applicant or employee. This enables the individual to be considered for the position they desire, to perform the essential functions of the position, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless such accommodation would impose an undue hardship. If reasonable accommodation is needed, please contact the HR Department by phone at (208) 412-8040 or in person at 4923 North College Ave., Ste. 25, Indianapolis, Indiana 46205.