5-10

Head of Customer Success

3/12/2026

This role is responsible for owning and growing revenue across the customer base, turning existing customers and new logos into a consistent, growing Annual Recurring Revenue (ARR) engine. The individual will own revenue end-to-end, from acquisition through expansion and long-term growth, while leading customer-facing teams.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Every platform that moves money across borders is sitting on a revenue stream it doesn't own. The FX economics generated by its own customers flow silently to external banks and third-party providers. The platform builds the product. The platform earns the trust. Someone else takes the margin. This isn't a pricing problem. It's a structural one. FX has never had its own infrastructure layer. Until now. Okoora is the embedded FX infrastructure layer that sits inside any platform touching cross-border commerce. Invisible to the end user. Generating economics for the platform from day one. Not a new product for customers to buy. A new capability for platforms to own. The results are proven: one client activated the infrastructure across its existing customer base and generated over $30 million in new revenue within 24 months, from customers it already had, without acquiring a single new one. Founded in 2021. Processing billions in annual transaction volumes. Operating across EEA, US, UK, Canada, and APAC. Embedded FX Infrastructure. We built the category that should have existed years ago.

About the Role

We are looking for a strategic yet hands-on leader to own and scale our revenue engine.

As our Head of CS, you won't just manage a portfolio; you will design and execute the strategy that turns our customer base into a consistent ARR growth driver.

Reporting directly to the CEO, you will be a core member of our leadership team.

What you will own

As Head of Customer Success, you are the single owner of revenue for your customer segment.

This includes:

Full ownership of ARR growth (new logos + expansion + retention through usage)
Driving revenue growth across an active base of hundreds of customers
Turning product usage into measurable expansion and upsell
Building and running a repeatable expansion engine
Defining priorities across customers based on revenue potential
Leading weekly revenue cadence with clear decisions and follow-through

This role connects customers, revenue, and execution into one operating system.

What you will do

You will:

Join customer calls and meetings
Lead expansion and upsell conversations
Expand revenue from existing customers
Work directly with Sales, Account Managers, and Adoption roles
Define usage and expansion targets per customer
Push execution when customers or teams are stuck
Close loops and turn decisions into outcomes
manage all customer-facing revenue functions.

Requirements

5-8 years of experience in CS or Account Management (SaaS/Fintech preferred).
Proven management experience:At least 2-3 years leading CSM/AM teams – a must.
Experience owning or directly influencing revenue
Background in SaaS, Fintech, or infrastructure companies
Exposure to expansion, upsell, or post-sale growth

If you are excited by owning revenue, working hands-on with customers, and building growth systems that actually perform - we want to hear from you.

Key Skills

Revenue OwnershipCustomer GrowthARR GrowthNew Customer AcquisitionExpansionRetentionUpsellTeam LeadershipCustomer FacingExecutionSales ManagementAccount ManagementProduct AdoptionCustomer Operations