Account Manager Longtail

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As an Account Manager of long tail, you will play a key role in the Glovo Account management team. You will be directly responsible for impacting all the long tail partners to make them grow, sell assets and improve user UX.
THE JOURNEY

• Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support.
• Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
• Understand motives of inactive partners and churn and make plans to improve MoM.
• Improve Longtail partners profitability, by involving in commercial negotiations
• Define scalable processes, making sure long tail partners are self-sufficient in using our tools. 
• Draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets
• Identify new assets to sell to the long tail partners and implement the whole process.
• Review and propose partner communications, ensuring partner engagement and long-term relationships.
• Work on improving KPIs for the long tail partners through comms, tech releases, new features implementation, and different analysis and tests
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.

WHAT YOU WILL BRING TO THE RIDE
Customer Service or Business Consultancy
Preferably experience in FMCG, food-hospitality or on-demand delivery industry

• Effective English and Georgian written and communication skills
• High level of excel skills required
• Mass communication tools skills will be valued
• Determined to get things done: no job is too big or too small
• Organized and detail-oriented
• Problem solver, data-driven with an analytical approach
• Great interpersonal and communication skills
• Comfortable working in a high growth and high-performance start-up with a fast pace

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don’t meet our musts don’t let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

WHAT YOU WILL BRING TO THE RIDE
Customer Service or Business Consultancy
Preferably experience in FMCG, food-hospitality or on-demand delivery industry

• Effective English and Georgian written and communication skills
• High level of excel skills required
• Mass communication tools skills will be valued
• Determined to get things done: no job is too big or too small
• Organized and detail-oriented
• Problem solver, data-driven with an analytical approach
• Great interpersonal and communication skills
• Comfortable working in a high growth and high-performance start-up with a fast pace

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don’t meet our musts don’t let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!