Program Manager

Description

You’re driven to make a meaningful impact and ready to take the next step in your social-services career. Goodwill Industries of New Mexico is seeking a Program Manager to lead our Next Steps Program, supporting justice-involved individuals returning to the community and workforce. As Program Manager, you’ll oversee program operations, guide staff, build community partnerships, and ensure high-quality services such as case management, employment readiness training, and advocacy. This role offers the chance to shape an emerging program and strengthen support systems for individuals reentering society. If you’re passionate about leading impactful programs and improving lives, we’d love to meet you. Individuals with lived experience or corrections experience are strongly encouraged to apply.

GINM offers competitive pay, health insurance, a retirement program, work-life balance, alongside other benefits.

Salary starting at $50,471/year, negotiable depending on qualifications.

Essential Duties and Responsibilities:

• Adherence to the attendance and punctuality policies of Goodwill.  
• Exhibit excellent customer service skills as related to your position.
• Develops a strategic plan for all program functions.
• Establishes, implements, and communicates goals, objectives, policies, and procedures in accordance with program guidelines and strategic plan.
• Contributes to program effectiveness by identifying short-term and long-range issues and goals that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of actions; implementing directives.
• Achieves the financial objectives by preparing, administering and monitoring budgets.
• Reviews, approves and submits monthly billing, ensuring accuracy and timely submission for programs.
• Reports monthly participant satisfaction information.
• Administers, manages and monitors program databases as related to specific programs Trackit!, HMIS, SPARQ etc.
• Oversees program case records for accuracy, completeness and compliance.
• Ensures that program data, records, files, etc. are kept in strict confidentiality in accordance with the Privacy Act.
• Coordinates participant services with other agencies and employers.
• Gathers and reports monthly persons served information for all program participants by the first of each month. 
• Assists with proposals and grants to secure additional funding or refunding and grant monies for continuation and expansion of program services.
• Represents Goodwill at community events to increase awareness and public understanding of Goodwill’s mission and services. 
• Hosts regular staff meetings to ensure communication among staff regarding department related activities.
• Develops partnerships for services, referrals and the overall benefit of GINM with local business, agencies, non-profits and governmental entities.  
• Prepares and presents reports on the status, activities and plans for current and future operations; keeps leadership and other departments informed of status of department activities by attending meetings and submitting reports.
• Maintains professional and technical knowledge and develops referral services by conducting research; attending workshops, conferences and seminars; establishing networks; conferring with representatives of contracting agencies and related organizations.
• Contributes to the organization's effectiveness by offering information and opinion as a member of the management team; integrating objectives with other functions; accomplishing related results as needed.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served and staff under his/her supervision.
• Responsible for CARF compliance and maintaining standards in areas of responsibility. 
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Performs other incidental and related duties as required and assigned.

Supervisory Responsibilities: Directly supervises program staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities includes interviewing, hiring and training employees; providing feedback and coaching; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; with addressing complaints and resolving problem.

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with same. 
• Knowledge of and compliance with all safety policies and procedures. 
• Knowledge of applicable federal, state, county and local laws, regulations and requirements. 
• Knowledge of Americans with Disabilities Act (ADA.) 
• Knowledge of outreach services and activities, funding agencies, and community health care and vocational services. 
• Ability to maintain confidentiality. 
• Ability to establish and maintain effective working relationships with staff, representatives of funding and regulatory agencies, and the public. 
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds. 
• Ability to communicate efficiently and effectively both verbally and in writing. 
• Ability to exercise independent judgment. 
• Ability to interpret applicable federal, state, county and local laws, regulations, and requirements. 
• Skill in supervising assigned staff. 
• Skill in budget preparation and administration. 
• Skill in operating various word-processing, spreadsheets, and database software programs. 
• Skill in gathering, analyzing, and organizing information. 
• Skill in preparing, reviewing, analyzing and interpreting complex documents and publications. 
• Skill in working effectively under pressure. 
• Ability to read, write and understand English. 
• Ability to carry out instructions in verbal and written format. 
• Ability to work extended hours and various work schedules. 
• Ability to work independently and demonstrate time management skills. 
• Ability to handle multiple tasks and meet deadlines. 

Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs and may occasionally be exposed to outside weather conditions. Exposure to behavioral problems and other risk situations that may require crisis management and other techniques to protect self and person served. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required based on caseload, scope of work. 

Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. 

• Bachelor’s Degree in Social Services, Counseling or related fields, Masters preferred. Licensure and/or certifications as appropriate. 
• Three year’s progressive work experience working with people with barriers or disabilities including two years in a supervisory capacity. 
• Ability to acquire CPR and First Aid certification. 
• Bilingual preferred.