Crisis Services Advocate

Description

We are looking for a compassionate and team-orientated Crisis Services Advocate to join our Crisis Services team providing crisis intervention services, including Agency Intakes, walk-in services, peer support and psychoeducational groups, answering the 24/7 Crisis Line, needs assessments, safety planning, information and referrals, assessing level of risk, and providing information about crime victim’s rights and agency services.

Reports to: Executive Program Director of 24 hour and Crisis Response

Supervises: Assigned volunteers and interns

Primary Functions

• Provide safety planning and crisis intervention for victims of Domestic Violence and Sexual Assault;
• Conduct intakes with new clients;
• Assess client needs and connect clients to resources and agency programs;
• Apply knowledge and experience to client interventions, decision making and problem solving;
• Provide telephone screening for shelter eligibility;
• Dispatch Survivor Advocates to Denton County Hospitals for victims of Domestic Violence and Sexual Assault;
• Provide appropriate community resource referrals during intakes and hotline calls;
• Provide information regarding protective orders, crime victim’s compensation, Child Protective services, and all DCFOF agency services during intakes and crisis calls;
• Coordinate connection with mobile crisis unit when necessary for caller’s with suicidal ideation;
• Provide Crisis Intervention for Outreach clients;
• Provide on-call support for emergency shelter and crisis line;
• Facilitate peer support and/or psychoeducational classes for clients;
• Provide quality assurance monitoring for crisis services documentation and service delivery;
• Maintain client files and records with confidentiality with accurate and complete documentation;
• Collect and report statistical data reflecting the services provided in a timely manner;
• Maintain availability to work a flexible work schedule that includes evening, weekend and Holidays as scheduled
• Participate in DCFOF staff and education meetings as requested.

The above statements are intended to describe the general nature and level of work performed by staff assigned to this position. This is not necessarily an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned as required.

This position is grant-funded and will continue only if sufficient grant or external funds are available.

Denton County Friends of the Family, Inc. is an equal opportunity employer.

Requirements

Prerequisites:

• Bachelor’s degree in social work, psychology, or related field
• Strong communication and organizational skills
• Demonstrated understanding of relationship violence, sexual assault, and trauma informed interventions

Preferences:

• Excellent oral and written Spanish highly preferred

Physical Requirements:

• Ability to lift 25 lbs
• Ability to easily climb stairs
• Ability to sit for long periods of time