Case Manager- Housing Stabilization Program

Description

Job Title: Health & Social Services (HSS) Case Manager  

Grade: P1-P3 

FLSA Status: Non-Exempt 

Department: Health & Social Services 

Assignment Category: Regular, Full-Time 

Hours per day: 8 

Location: Potiker Family Senior Residence

Reports to: Senior Program Manager – Supportive Housing  

Job Purpose

The HSS Case Manager works independently and collaboratively with a multi-disciplinary team to ensure excellent service provision for older adults experiencing a housing crisis. The HSS Case Manager provides older adults with individualized social services, physical and behavioral health support, referrals to community partners, and general assistance to promote healthy daily living. The goal is to stabilize participants in their current housing and support their connection to a monthly rental subsidy where eligible. 

Who We Are

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1.1 million meals and coordinated services to over 10,700 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity – Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.

Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.

Intentional Involvement – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Top Workplace Award Recipient

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for six years in a row from 2019-2025.

Requirements

Job Duties and Responsibilities

· Coordinates with multiple entities, including the San Diego Housing Commission (SDHC), to complete screenings and enrollments for eligible households. 

· Assists with compiling and submitting required program reporting.

· Maintains regular communication with the SDHC to provide updates and report on program status. 

· Connects clients to internal and community resources, including employment opportunities.

· Develops long-term housing and financial stability plans with clients.

· Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators. 

· Responds to public inquiries via phone, email and other communication channels in a timely manner.  

· Adheres to established policies and procedures, delivers excellent customer service, and work effectively within an interdisciplinary setting. 

· Conducts advocacy and outreach to community partners and stakeholders. 

· Manages a caseload in accordance with client needs and funding requirements. 

· Develops and implements care plans to address unmet needs, including referrals to community-based agencies.

· Conducts the Universal Senior Assessment when applicable. 

· Represents Serving Seniors in community meetings related to older adult services. 

· Communicates effectively with multidisciplinary team members through regular coordination. 

· Completes accurate and timely documentation of all client interactions, referrals, and case management efforts in relevant software systems (CaseWorthy, Teams). 

· Complies with all budgetary guidelines and expectations. 

· Demonstrates commitment to the values, vision, and mission of Serving Seniors. 

· Performs other duties as assigned. 

Qualifications

Bachelor’s degree in social work or related field. Experience working with older adults preferred. 

Knowledge, Skills, and Abilities  

· Excellent analytical, verbal, and written communication skills; ability to establish rapport. 

· Strongly defined sense of professional boundaries. 

· Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.

· A positive attitude, desire to learn and grow, and aspirations to lead.

· Ability to maintain professional capacity during crisis situations. 

· Demonstrates integrity, honesty, a sense of responsibility, ability to use good judgment and maintain confidentiality. 

· Ability to work independently as well as within a team-based approach, multi-task, and set priorities to meet deadlines. 

· Possesses excellent organizational skills. 

· Ability to work collaboratively with both internal and external partners. 

· High level of proficiency in web-based systems, Microsoft Office, and other client record management systems. 

Physical Demands and Work Environment 

While performing the duties of this job, the employee is regularly required to remain in a stationary position for extended periods of time whilst meeting with clients and is regularly exposed to the normal risks of working in an office environment.

Why our current employees enjoy working for us:

• We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• We offer paid holidays and paid time off to all employees
• We offer a floating holiday to all employees
• We offer up to a 3% match on 403(b) retirement plans, to all employees
• We’ve been voted a best place to work for over five years in San Diego
• We are a stable company with over 50 years of experience
• We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals

Pay:  Range is $24 - $26.50 per hr  DOE 

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.