Account Director

Description

ABOUT MKG

Founded in 2003, MKG is a women-led creative agency specializing in brand experience. From moments to movements, our work breaks through culture by connecting brands with their people. We’re obsessively curious problem solvers who humanize brands through creative storytelling, purpose-driven engagement, beautiful design and impeccable production. We’re proud to be long-standing partners to brands like Google, Target, Netflix, Meta, HBO, Delta Air Lines, Béis and Spotify.

WORKING AT MKG

We're in the business of experience. We aim to create incredible experiences for everyone – that includes consumers, our clients, and our teammates as well. We care deeply about the journey just as much as the final product. So while you’ll be working hard to check all the details (twice) to make sure the work is flawless, you’ll be shoulder to shoulder with some of the brightest, most compassionate and collaborative people in the industry. 

We have offices in NYC and LA. Candidates should be within commuting distance of either office and will need to be available for in-person collaboration on Tuesdays, Wednesdays, and Thursdays.

OVERVIEW OF THE ROLE

MKG is looking for a talented and versatile Account Director to join our Accounts team. This person will lead teams in conceptualizing and executing top-notch brand experiences that further our client’s business objectives and showcase the full creative and strategic potential of the agency. They will have ultimate responsibility for all deliverables to our client, and will be expected to institute systems and processes to improve output. 

Strong experience in account leadership, client relations, people management and brand marketing are required. Candidates should have a strong track record of building relationships between brand and agency, with demonstrable strategic leadership and passion for delivering and executing innovative ideas and experiences.

WHAT YOU WILL DO IN THIS ROLE:

Own the account. Leave your mark on the work and the team. 

• Set overall vision and strategy for key clients, shaping overall business direction and long-term growth opportunities
• Act as senior client partner, ensuring stakeholder and expectation management, balancing of client/agency priorities and conflict resolution
• Own account health: scopes, profitability, forecasting, resourcing, and performance metrics
• Drive organic growth and new business opportunities
• Bring a strategic lens to the clients and opportunities, translating the brief into tangible goals
• Build strong cross-functional relationships across Creative, Design, Production and Finance to navigate complex situations and ensure clarity, alignment and operational efficiency
• Drive momentum both internally and externally, proactively seeking conversations and agreements
• Establish and enforce best practices and processes across accounts, optimizing where needed
• Manage and grow junior teams, partnering with MD on overall department development
• Contribute to agency culture, talent development, hiring efforts, and internal training initiatives
• Represent the agency externally in senior client, industry, and leadership settings

Requirements

WHAT YOU WILL BRING TO THIS ROLE: 

A vision to rally a team behind. The experience to get them there. 

• Bachelor’s degree or equivalent and 9+ years relevant experience, with at least 4 years of people management experience
• A proven ability to lead complex experiential programs end-to-end, from strategy through flawless execution
• Deep client partnership skills, with confidence advising senior stakeholders and shaping long-term brand vision
• Experience in scope management, forecasting, and growing accounts sustainably
• A track record of managing account teams while setting a high bar for excellence
• Calm, decisive leadership in high-pressure moments, balancing creativity, logistics, and client trust
• Excellent communication and presentation skills.
• Deep understanding of organizational dynamics, change management, and process improvement principles
• Proficiency in Google Workspace and MacOS, comfort working across shared tools and platforms like Slack, WebEx, and Zoom
• Flexibility for occasional travel and to work non-traditional hours, including evenings and weekends, as business needs arise