Client Experience Specialist - Cornerstone Animal Center

Description

About Us 

Cornerstone Animal Center is dedicated to expanding access to essential veterinary care for pets and the people who love them throughout California’s Central Valley. Cornerstone Animal Center is an official partner of the San Francisco SPCA, working collaboratively to extend lifesaving veterinary services and support animal welfare across the region.  

Our mission is to reduce animal suffering and shelter overpopulation by making preventative veterinary services—such as spay and neuter, vaccinations, and basic wellness care—affordable and within reach for the communities that need them most. 

Cornerstone’s mission is to help remove common barriers to care, including distance, cost, and limited availability of veterinary services. We believe that every pet owner deserves access to trusted, compassionate veterinary care, and that healthier pets help create healthier communities. 

Cornerstone Animal Center works in partnership with local shelters, rescue organizations, municipalities, and pet owners to strengthen the existing network of animal welfare services across the region. Through collaboration and a shared commitment to animal wellbeing, we aim to create lasting impact for pets and the communities they call home. 

Role Description 

The Client Experience Specialist (CES) is the welcoming face of Cornerstone Animal Center and plays a key role in supporting the daily operations of the clinic. This position ensures a positive and compassionate experience for clients and their pets while supporting efficient clinic operations. 

The CES serves as a primary point of contact for pet owners—managing appointment scheduling, client communication, patient records, and financial transactions. The ideal candidate is an organized, empathetic communicator who thrives in a fast-paced environment and is passionate about helping expand access to veterinary care in the Central Valley. 

Cornerstone Animal Center is dedicated to reducing animal suffering and shelter overpopulation by making essential veterinary care affordable and within reach for the communities that need it most. 

Core Responsibilities 

• Create a welcoming and supportive environment for clients and their pets. 
• Greet clients, check in appointments, and direct visitors within the clinic. 
• Answer phones and respond to client inquiries in a friendly and professional manner. 
• Schedule appointments using veterinary scheduling software. 
• Maintain accurate patient records, paperwork, and computer files. 
• Assist with patient intake and discharge, including processing payments for services and medications. 
• Communicate clearly and compassionately with clients regarding appointments, services, and clinic procedures. 
• Support clients in understanding treatment instructions and follow-up care as directed by veterinary staff. 
• Provide assistance to clients during stressful or emotional situations involving their pets. 
• Maintain organization and cleanliness of the reception and client-facing areas. 
• Work collaboratively with veterinary staff and clinic team members to support smooth clinic operations. 

Requirements

• High school diploma or GED equivalent. 
• At least 1–2 years of customer service or administrative experience. 
• Excellent customer service skills and the ability to communicate with professionalism and empathy. 
• Strong organizational skills, attention to detail, and ability to manage multiple tasks. 
• Ability to remain calm and composed in fast-paced or stressful situations. 
• Comfort using computer software, scheduling systems, and standard office tools. 
• Ability to work collaboratively as part of a team. 
• Compassion for animals and commitment to animal welfare. 
• Veterinary clinic or animal care experience is preferred. 
• Bilingual language skills, particularly Spanish, are strongly preferred. 

Salary & Benefits 

The starting salary for this position depends on the depth and breadth of experience. The expected rate is $21 per hour. Bilingual Spanish speaking candidates are eligible for an additional $1 on top of the base hourly rate.  

Regular, full-time positions are eligible for a benefits package including 

• Paid Time Off and Holiday pay 
• Medical, Dental & Vision insurance 
• Life Insurance 
• Long-term Disability Insurance 
• 401k Retirement Plan and contribution matching 
• Discounts on retail and pet supplies 

Cornerstone Animal Center is an Equal Opportunity Employer. This job description reflects the assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. Cornerstone Animal Center is an at-will employer and may conduct pre-employment background checks and drug screening depending on the role.