Front Desk Manager

About Company:

At Nova Behavioral Health, our mission is to provide individuals and families opportunities for positive change. We strive every day to provide access to care and strong clinical services that assists each individual who reaches out to Nova Behavioral Health a chance to begin or continue their recovery journey.

We treat each individual from a holistic approach which considers their behavioral health needs, physical issues, needs for support in the community while identifying the challenges each day brings to their lives. Our goal is to include their family and the community whenever possible recognizing everyone has “natural” support in their lives and those individuals become integral in the recovery process.

About the Role:

The Front Desk Manager plays a pivotal role in ensuring the smooth and efficient operation of the front office within a healthcare or social assistance facility. This position is responsible for overseeing all front desk activities, including patient check-ins, appointment scheduling, and managing communications between patients and healthcare providers. The manager ensures that all front office processes comply with organizational policies and healthcare regulations, maintaining a welcoming and professional environment for patients and visitors. Additionally, the role involves supervising front desk staff, managing property and room assignments, and optimizing resource utilization through effective yield management. Ultimately, the Front Desk Manager contributes to enhancing patient satisfaction and operational efficiency by integrating hospitality management principles with healthcare service delivery.

Minimum Qualifications:

• Associates Degree in hospitality management, healthcare administration, or related field preferred.
• Minimum of 3 years experience in front desk or front office management within healthcare or hospitality settings.
• Proficiency in Microsoft Suite, EHR and other front office software.
• Experience handling cash deposits and bookkeeping with attention to detail and accuracy.

Preferred Qualifications:

• Certification in hospitality management or healthcare administration.
• Experience working in a healthcare or social assistance environment.
• Familiarity with healthcare compliance standards such as HIPAA.
• Advanced skills in patient management.
• Demonstrated leadership experience managing diverse teams.

Responsibilities:

• Supervise and coordinate daily front desk operations to ensure efficient patient flow and excellent customer service.
• Manage appointment scheduling, patient registration, and check-in/check-out processes using Opera and other property management systems.
• Oversee cash payments, and financial transactions related to front office activities, ensuring accuracy and compliance.
• Train, mentor, and evaluate front desk staff to maintain high standards of hospitality and professionalism.
• Collaborate with clinical and administrative teams to facilitate seamless communication and patient care coordination.
• Maintain accurate records and reports related to front office operations and patient interactions.
• Ensure compliance with healthcare regulations, privacy laws, and organizational policies in all front desk activities.

Skills:

The Front Desk Manager utilizes front desk and front office skills daily to coordinate patient interactions and manage administrative workflows efficiently. Proficiency in accurate scheduling, room assignments, and resource tracking, which are critical for operational success. Cash deposit and bookkeeping expertise ensure financial transactions are handled securely and accurately, supporting organizational accountability. Hospitality management and rooms division knowledge help create a welcoming environment that enhances the overall patient experience and supports the healthcare facility’s mission.