2-5

Appointment Center Manager

3/13/2026

The manager will oversee pending leads, sales, and service appointment scheduling for new and existing customers while ensuring customers have a remarkable experience. This role also involves fostering a positive work environment by monitoring and promoting team engagement and satisfaction.

Salary

45000 - 48000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

🔨 This isn't just a job. It's a place to grow, to lead, and to build your dreams—one foundation at a time. At Frontier Foundation & Crawl Space Repair, we believe that when you treat people like they make a difference… they do. “Leadership is not about titles, positions, or flowcharts. It is about one life influencing another.” — John C. Maxwell We’re more than a Home Improvement Company specializing in Basement & Crawl Space Waterproofing, Foundation Repair, and Drainage Solutions—we’re a place where people come to unlock their full potential. As Middle Tennessee and Southwestern Kentucky’s only authorized Basement Systems dealer, we’re proud to bring world-class training, cutting-edge solutions, and a deep sense of purpose to every home and every employee's journey. ✅ We invest in YOU—with corporate training, certifications, and real leadership development ✅ We support your dreams—with a family environment that sees and hears you ✅ We build together—not just homes, but futures We’re not here to fill positions. We’re here to empower people to become their best selves—and help homeowners live better lives while we’re at it. 🚀 If you’re ready to grow, lead, and make a difference—with a team that’s got your back—join us. Let’s stop working jobs and start building legacies.

About the Role

Description

Join Frontier Foundation & Crawl Space Repair as the Appointment Center Manager and play a key role in the future of our team. You’ll lead, manage, and hold accountable a high-quality team of customer care representatives as you work with them to blaze your path toward a best-in-class customer care department.

This is more than just a Customer Care Manager role though. It’s a chance to shape the future of a company that is redefining the industry. It’s a chance to provide employees - and the customers they serve - with WOW service. Can you imagine a world where employees go to work every day feeling valued and excited about their jobs, knowing they are making an impact on this world?

We can. Join our team, and you can too.

What We Provide

A supportive culture built on trust, respect, and a sense of fun
The right tools and comprehensive training to help you succeed
Solid pay and great benefits
Real chances to grow your career

Your Impact

Oversee pending leads, sales and service appointment scheduling of new and existing customers
Ensure customers have a remarkable experience
Foster a positive work environment by monitoring and promoting team engagement and satisfaction

Requirements

What You Provide

2+ year of call center or customer service management experience
Strong verbal and written communication skills
Strong computer skills and the ability to quickly learn new software
Ability to work in an office environment and occasionally push or pull up to 10lbs

If you're a dynamic leader who is passionate about inspiring, guiding, and driving a team to achieve and surpass business goals, we invite you to apply for our Customer Care Manager position today!

Equal Opportunity Employer

Key Skills

LeadershipManagementCustomer CareTeam AccountabilitySchedulingCustomer ExperienceTeam EngagementCommunicationComputer Skills